Manager, Consulting - AI & Process Automation

Decision Making and Influence

• Leads and manages the strategic and tactical elements of the full lifecycle of large engagements and drives decision-making throughout the process to move the work forward
• Develops and manages complex program/project structures, schedules, budgets, resource plans, etc. 

Client Service Delivery

• Supports all phases of an engagement; operates effectively with senior leaders at our clients and within the firm
• Provides oversight for the quality of workstreams and/or components of the project, ensuring that all deliverables meet the firm’s quality standards and client requirements
• Prepares, reviews, understands, and maintains complex project and program documentation
• Manages project budgets, ensuring financial targets are met and profitability is maximized
• Effectively leads meetings and drives discussions to necessary resolution to keep the project moving forward
• Identifies potential risks, develops mitigation strategies, and recommends key decisions for programs

Capability Specific Examples (IO – AI & Automation)

• Leading process discovery and operational assessments to identify opportunities for automation, AI, and workflow redesign.
• Designing future-state operating models that combine process redesign, automation technologies, and AI capabilities.
• Translate business requirements into automation and AI solution designs, partnering with technical teams to deliver solutions.
• Acting as a product owner or solution lead, defining requirements, user stories, and implementation priorities.
• Ensuring AI and automation initiatives deliver measurable operational and financial outcomes.
• Facilitating client workshops and working sessions that drive alignment on solution design, governance, and adoption strategies.
• Develop business cases and value assessments to prioritize automation and AI opportunities.

• Supports business development opportunities by identifying new areas where the firm can provide services to the client and collaborating with pursuit team
• Grows network through exceptional client service delivery and maintains relationships to support Point B business development
• Collaborates with Client Leaders, Project Leaders, and Engagement Leaders to define long-term goals for client accounts and identify new service offerings

• Fosters a collaborative team environment that encourages knowledge sharing, innovation, and high performance
• Assembles and effectively leads program teams by leveraging individual strengths and abilities 
• Facilitates team progress in choosing pragmatic solutions and making effective business decisions
• May serve as a 1:1 Coach
• Partners with Project Leader and or 1:1 Coach, as appropriate, to provide provide feedback to other Team Members
• Coaches and mentors Point B associates in developing new skills and growing their careers
• Consistently demonstrates and lives Point B values 

• Contributes to firm-wide operational initiatives to improve delivery methodologies and/or offerings
• Continuously grows depth of personal expertise in Service Line capability and/or industry practices
• Contributes to development of other intellectual capital initiatives

Other