Point B is a business innovation firm that takes the guesswork out of transformation.  We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.  We're consulting done different. While others might say it, we live it—your success is our success. 

We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.

When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.

We're ready to start generating your future today.

JOB SUMMARY:

The Senior Manager is a client-facing role that leads complex business and technical engagements that help our clients solve their toughest business challenges. Senior Managers manage highly complex programs with multiple workstreams and impacts. In addition to high-quality delivery, the Senior Manager actively contributes to business development, provides quality oversight, and supports others’ professional development and career progression. Senior Managers may be staffed as a leader for one or more team-based engagements, but can also function as high-level individual contributors.

RESPONSIBILITIES:

Decision Making and Influence

Contributes to the development of the Service Line

Guides strategic and tactical decision making at an engagement level

Client Service Delivery

In collaboration with Client Leaders, Project Leads, and Engagement leaders,operates as a client’s adviser and partner through all phases of an engagement; operates effectively at the highest levels of our clients

Adapts program application and execution to different client situations

Leads and manages the strategic and tactical elements of the full lifecycle of complex, cross-functional initiatives and drives decision-making throughout the process to move the work forward

Develops and manages complex program structures, schedules, budgets, resource plans, and other key project deliverables

Identifies potential risks, develops mitigation strategies and recommends key decisions for complex program

Delivers quality oversight of engagements and provides informal and formal development feedback to associates on their engagement

Builds strong partnerships through effective collaboration with client and internal stakeholders

Business Development

Develops deep knowledge of firm and client businesses. Builds and maintains professional network with clients, partners, and stakeholders

Collaborates with Client Leads to drive extensions, and new business opportunities by identifying (extension, expansion, adjacent) opportunities, architecting solutions and contributing technical subject matter expertise. Often focuses on deal architecture and closure

Supports proposal development, including writing technical sections, defining project scope and estimating project effort. Develops and leverages tools and practices that bring Service Line expertise to the sales cycle in rapid and repeatable ways

Leadership

May be expected to serve as a 1:1 Coach

Collaborates with Project Officers and engagement leaders to provide feedback to their 1:1 Team Members

Designs, coaches, and drives the success of team and Team Members

Coaches and mentors others in developing new skills and growing their careers

Delegates effectively to create leverage and opportunities for the team to grow and develop on the job, including core delivery and business development skills

Consistently demonstrates and lives Point B values

Intellectual Capital

Builds and maintains technical knowledge and expertise of one or more capabilities

Demonstrates thought leadership internally and externally (e.g., publishing, speaking at conferences, leading webinars)

Stays current in domain area trends; conducts benchmarking and research; understands best practices and changes (i.e. laws, regulations, etc.)

Other duties as assigned

REQUIRED QUALIFICATIONS:

B.A. or B.S. degree required

10+ years of experience

Ability to work on-site as requested

Ability to work remotely

Ability to travel up to 80%

Ability to work non-standard work hours as necessary

DESIRED QUALIFICATIONS:

MBA desired

Proven ability to lead complex engagements

Experience coaching or mentoring others on day-to-day development and career progression

Experience serving as an advisor to senior business leaders

Consulting experience

Cross-industry experience highly desired, or deep experience in a strategic industry

Experience with technology, systems implementation, PMO, operations, and/or process improvement desired

ROLE SPECIFIC QUALIFICATIONS:

Organizational effectiveness experience

Excellent verbal and written communication skills, including designing and facilitating client workshops

Experience planning and managing own work and providing oversight on the work of others; able to collaborate within a larger program 

Experience with change management methodologies/tools; relevant certifications are a plus (ProSci, ACMP, etc.) 

Exposure to organizational design methodologies

Experience being an effective member of a variety of teams, including ability to resolve issues with colleagues and clients 

Senior Manager, Change Management

About this role

RESPONSIBILITIES:

REQUIRED QUALIFICATIONS:

DESIRED QUALIFICATIONS:

ROLE SPECIFIC QUALIFICATIONS:

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