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Point B

Posted 2 months ago

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Senior Manager, Consulting - Restaurant Technology

ChicagoOn-siteFull-time

AI Summary

Senior Manager at Point B leads digital transformation initiatives in restaurant and hospitality, guiding client engagements, shaping transformation strategies across people, process, and technology, and managing teams and budgets to deliver measurable business impact.

About this role

Point B is a business innovation firm that takes the guesswork out of transformation.  We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. 
We're consulting done different. While others might say it, we live it—your success is our success. 
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.
When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.
We're ready to start generating your future today.
JOB SUMMARY:
As a Senior Manager at Point B, you will have an opportunity to own your career development—pursuing projects, clients, and opportunities that you are most interested in and developing the expertise you need to take the next step on your career journey. You will be asked to apply the expertise you have developed during your time in the professional world to new challenges, driving growth for our clients, company, and yourself.

RESPONSIBILITIES:

  • Design and implement holistic transformation strategies across people, process, and technology—modernizing both guest-facing capabilities (e.g., mobile ordering, digital payments, voice ordering, loyalty programs) and internal operations (e.g., inventory, kitchen management, labor scheduling)
  • Lead and manage teams and client relationships on digital transformation initiatives, aligning technology solutions with business goals to drive innovation and efficiency.
  • Facilitate client working sessions, including:
  • Requirements gathering, writing use cases, user stories
  • Functional design decision workshops
  • Conference room pilots
  • Deployment and adoption planning
  • Managing engagement budgets
  • Lead large-scale digital transformation initiatives with measurable business impact within the restaurant and hospitality industries, modernizing customer engagement, operations, and enterprise systems.

    • REQUIRED QUALIFICATIONS:

  • 12 + years of experience in Digital Transformation and Enterprise Application modernization initiatives.
  • Deep hands-on experience with restaurant and hospitality system landscapes, including FOH/BOH systems integration, POS platforms (e.g., Toast, Oracle Symphony, Qu, PAR, NCR Aloha).
  • Functional Enterprise Architecture experience, comfortable planning, leading the selection, & implementation services.
  • Formal consulting experience is required (Big 4, Top 20 or boutique).
  • Strong documentation, analytical, organizational, digital agility, and presentation skills.
  • Worked with enterprise restaurant or hospitality brands.
  • Drove platform consolidation and workflow optimization across CPQ, ERP, SCM, FP&A, HCM, and POS—preferably with tier-one enterprise solutions (e.g., Oracle, NetSuite, SAP, Microsoft Dynamics, OneStream)
  • Comfortable transitioning between strategic and execution responsibilities to maximize client value 
  • Utility-type players willing to work in an emerging market kind of environment (e.g., business development, market start-up activities).
  • Innate problem solvers who want to grow in a flexible, collaborative culture.
  • B.A. or B.S. degree

    • DESIRED QUALIFICATIONS:

  • Enterprise Software certifications
  • Scrum Master and/or Product Owner, or Technology specific solutions certifications
  • MBA/MS

    • JOB SPECIFIC QUALIFICATIONS:

  • Ability to work on-site with clients as requested.
  • Ability to work remotely as needed.
  • May require travel up to 80%.
  • Willingness to work non-standard hours as necessary.
  • Accomplished consultants with a growth mindset who want to use their networking and relationship-building skills to help grow the firm.

    • Skills

    Budget ManagementBusiness DevelopmentCloud/architecture DesignConference Room PilotsCPQData-driven Decision MakingDeployment And Adoption PlanningDigital TransformationEnterprise Application ModernizationERPFOH/BOH Systems IntegrationFP&AFunctional Design Decision WorkshopsFunctional Enterprise ArchitectureHCMIntegrationMarket Start-up ActivitiesPOS Platforms (Toast, Oracle Symphony, Qu, PAR, NCR Aloha)Project GovernanceRequirements GatheringRestaurant TechnologySCMStakeholder ManagementUse CasesUser StoriesVendor Selection

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