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Suger.io

Posted 3 days ago

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Senior Product Manager

VancouverHybridFull-time

AI Summary

A Senior Product Manager owns the strategy, roadmap, and execution for AI-driven automation in revenue operations, designing end-to-end user journeys and balancing customer impact, reliability, and engineering complexity.

About this role

About Us
Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake - now one of the fastest-growing enterprise sales channels.
Marketplace sales are operationally complex: pricing, contracting, billing, revenue recognition, and compliance all intersect across multiple cloud providers. Suger removes this complexity with an API-first revenue platform that powers quote-to-cash and marketplace workflows at scale.
Launched in 2022, Suger works with over 300 B2B customers, from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. We’re a Series A company backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.
We’re hiring a Senior Product Manager to own the strategy, roadmap, and execution for critical parts of Suger’s platform, with a focus on AI-driven automation in revenue operations.
We work in a hybrid work model, with 4 days per week in the Downtown office.

In this role, you will

  • Own the product roadmap for intelligent systems that automate pricing, contracting, billing, and compliance workflows
  • Design end-to-end user journeys for AI-powered workflows, bringing strong product taste to every interaction and continuously iterate based on real customer behavior
  • Balance customer impact, system reliability, and engineering complexity when making product decisions, partnering closely with engineering to ship correct, transparent, and reliable features in production
  • Define and track success metrics including adoption, accuracy, efficiency gains, and customer outcomes
  • Work closely with Customer Success and Solutions teams to gather qualitative and quantitative feedback, and occasionally support onboarding to deeply understand edge cases and trust concerns around automation

    • We're seeking someone with experience including:

  • 4+ years of Product Management or Design experience in tech, ideally in B2B SaaS, developer platforms, or enterprise software, with a portfolio or track record that demonstrates strong design instincts.
  • Track record shipping AI-powered features to production, with judgment about when automation earns user trust
  • Strong product design sensibility - you sweat interaction details, not just requirements docs
  • Comfort with technical depth: billing systems, APIs, data pipelines, or fintech/compliance domains a plus
  • Excellent communication with engineering, GTM, and customers alike
  • Startup mindset: bias to action, comfort with ambiguity, ownership from discovery to launch

    • Why You Join Us

  • Base Pay Range: $130,000 - 180,000 CAD
  • Competitive compensation and equity plan.
  • Monthly office stipends for lunch and commute-related benefits.
  • Full healthcare benefits - extended health care, dental, vision, and life insurance.
  • Work alongside a top-notch team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS that powers revenue workflows.
  • Own a major pillar of our go-to-market strategy from day one - driving architecture, engineering standards, and platform reliability with the autonomy to build what you think is right.
  • Fast-moving, flat org with real product-market fit and big ambitions where you’ll ship quickly, influence the roadmap, and see direct customer impact.

    • Skills

    AI AutomationAPIsBilling SystemsComplianceData PipelinesDeveloper PlatformsFintechSaaS

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