Posted 1 month ago

Senior Sales Associate

SingaporeHybridFull-time

AI Summary

Senior Sales Associate responsible for acquiring new business, managing merchant relationships, mentoring Sales Associates, and driving adoption of Ninja Van products and sales tools in Singapore.

About this role

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

The Senior Sales Associate is responsible for new business acquisition, management of merchants, mentoring of Sales Associates and helping to drive the adoption of new products and sales tools.

They will be responsible for generating, qualifying, nurturing and closing potential leads for the various services that Ninja Van Singapore provides. They will also be expected to maintain close relationships with clients and partners.

Schedule meetings with potential prospects to understand the service requirements of clients

Acquire new clients to increase country revenue

Pitch operational requests to internal stakeholders to help meet clients’ requirements and SLAs

Prepare sales proposals, presentation decks, profitability analysis and contract documents

Compliance with sales process and legal compliance

Educate clients on the basic requirements of Ninja Van’s service

Creatively seek and reach out to key decision-makers of potential leads

Respond to and qualify inbound leads in a timely manner

Import and maintain data of leads in Salesforce CRM

Ensure that clients’ business is a good fit for Ninja Van

Build and maintain positive working relationships and strong rapport with accounts for high account retention and client satisfaction

Identify ways to increase sales revenue and wallet shares with existing accounts

Monitor and ensure promised delivery SLAs are met

Collaborate with external and internal operations teams to ensure required resources and operational support is available to them and their team

Work with the Sales Manager to ensure that the team is kept up to date with technical knowledge

Share experience and guide teammates especially in the absence of the Sales Manager

Be willing and able to be an early adopter of new sales tools and/or sell new Ninja Van products

Requirements

Minimum 2 - 5 years of experience in a business development and client-facing role

Diploma in any field or higher, Degree preferred

Experience in sales negotiation, analysing pricing strategies and solutioning

Experience in end-to-end sales pipeline management and closing large, strategic deals

Experience in mentoring junior team members and working with Sales Managers to develop sales strategies

Manage enquiries and complaints with tact and professionalism

Good team player with ability to interact with all levels

Proactive, curious and entrepreneurial

Skills

Client Relationship ManagementContract DocumentationCross-Functional CollaborationData-driven SalesDeal ClosingInternal Stakeholder AlignmentLead GenerationMentoring Junior StaffNegotiationPipeline ManagementPresentation DecksPricing Strategy AnalysisProfitability AnalysisProposal WritingSales AnalyticsSalesforce / CRMSales ForecastingSales Tool AdoptionSLA UnderstandingTerritory Management