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Ninja Van

Posted 1 month ago

Open

Senior Sales Operations Analyst

SingaporeOn-site

AI Summary

Senior Sales Operations Analyst at Ninja Van plans and forecasts sales performance, optimizes end-to-end sales processes, and builds dashboards to monitor metrics and drive revenue optimization.

About this role

Key Responsibilities

1.Sales Planning & Forecasting
  • Lead sales forecasting and planning activities to support business and operational planning.
  • Monitor actual performance against forecasts and budgets, identifying risks and recommending adjustments.
  • Improve forecasting accuracy by implementing better processes, tools, and reporting systems.
  • Develop dashboards and reports that provide visibility into sales performance and forecast accuracy.
  • Present meaningful insights and variance analyses to stakeholders
    • 2. Sales Operations & Process Improvement
  • Design, implement, and optimise end-to-end sales processes across the customer lifecycle.
  • Drive automation and scalability of commercial processes through CRM systems and technology.
  • Ensure strong CRM data governance, including pipeline hygiene, naming conventions, and data quality.
  • Promote adoption of sales tools and continuously identify opportunities for process improvements.
  • Work with regional and cross-functional teams to enhance sales systems and workflows.

    • 3. Business Performance & Revenue Optimisation

  • Analyse sales performance, customer trends, and market data to identify opportunities and performance gaps.
  • Develop dashboards and reports to monitor key sales metrics and recommend actionable improvements.
  • Partner with Sales Leadership to design commission structures, incentive programmes, and commercial frameworks.
  • Provide customer lifetime value (CLTV), churn, and profitability insights to support retention and upselling strategies.
  • Develop pricing guardrails and commercial principles that protect business margins while supporting growth.
  • Cross-functional Collaboration
  • Partner with Sales, Marketing, Finance, and Operations to ensure alignment on commercial objectives.
  • Support strategic planning by providing accurate data, insights, and recommendations.
  • Foster strong relationships with stakeholders to drive continuous process improvement and operational excellence.

    • Requirements

  • 3–5 years of experience in Sales Operations, Sales Planning, Business Operations, Commercial Excellence, or Process Improvement.
  • Proven experience in sales forecasting, pipeline reporting, dashboard creation, and performance analysis.
  • Must have experience with SQL is an added advantage. Strong analytical and problem-solving capabilities, with advanced proficiency in Microsoft Excel (PivotTables, XLOOKUP, Dynamic Arrays, and Financial Modelling).
  • Experience working closely with cross-functional teams including Sales, Marketing, Finance, and Operations.
  • Demonstrated ability to influence stakeholders and drive process improvements without direct authority.
  • Strong analytical and problem-solving skills with the ability to interpret large datasets.

    • Skills

    CRMDashboardsData AnalysisExcelProcess ImprovementSales ForecastingSales OperationsSales PlanningSQL

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