Senior Software Engineer - Backend - Multi-Product Platform (Customer Journey)

About the Role

At Abnormal Security, we are on a thrilling mission to safeguard the world's largest enterprises against a vast range of relentless email and collaboration application cyber security attacks. Our relentless pursuit involves crafting an exceptional suite of products that empowers customers to seamlessly visualize, expertly control, and fearlessly combat cyber-security threats.

The MPP organization in Abnormal Security owns the product platform which enables scalable product development to support the business to create and launch various enterprise-level products for the customers with consistent experience. We are looking for a Sr Software Engineer who will be a feature lead for the Customer Journey (CJ) team, which is focused on optimizing how customers onboard and start using Abnormal’s products. You'll help build systems that streamline the onboarding and proof-of-value (POV) experience, reducing manual steps and accelerating time-to-value. This role involves full-stack development, close collaboration with cross-functional teams, and the opportunity to directly impact customer experience from day one.

What You’ll Do

1. Technical Delivery & Operational Excellence
1. Build and iterate on product offerings, APIs, platforms, frameworks and tools.
2. Responsible for designing, developing, and maintaining feature buildouts to support a world-class user experience for our customers.
3. Ensure system stability and reliability of your crafted work.
4. Participate in regular code and design reviews as well as team-wide on-call rotation.
5. Write code with testability, readability, edge cases, and errors in mind.
6. Write and review technical design documents.
2. Teamwork & Collaboration
1. Communicate effectively in Async manner with team members to provide updates, discuss challenges and propose solutions.
2. Collaborate closely with product managers, designers, and engineers.
3. Take ownership of projects and is a driver who adds instant adrenaline and drives positive impact when placed on projects and teams.
4. Participate in team roadmap discussions & (good to have) proposing long term plans.
5. Actively contribute to knowledge sharing within the team and participate in professional development activities.

Must have Skills

• Experienced Sr Software Engineer having 7+ years of industry experience with strong software engineering fundamentals.
• Futuristic, ability to look at the bigger picture, growing system needs.
• Growth-oriented, looking to increase impact, responsibility, and ownership over time
• Proven ability to own and drive complex systems end-to-end, with strong knowledge of team-owned services and the ability to collaborate and influence cross-team goals and roadmaps.
• Strong experience writing production Python code and working with Postgres databases.
• Solid experience in system design and building resilient, scalable applications with an emphasis on operational excellence.
• Detail driven and care about code quality, testing, and performance.
• Ability to make practical trade-offs and propose technical solutions, including writing technical design documents and leading its adoption.
• Strong understanding of service health, monitoring, fault tolerance, and incident response practices.
• Strong communication skills and proven ability to work autonomously and asynchronously with remote collaborators and stakeholders.
• Strong communication and mentorship skills to influence team-wide engineering practices.

Nice to Have Skills

• Experience with Golang and airflow orchestration.
• Familiarity with ChatGPT, Cursor and other GenAI productivity tools.

#LI-AB2