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Quantum Metric

Posted 2 months ago

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Senior Solutions Engineer - Voice of Customer

United StatesHybridFull-time

AI Summary

Leads the Voice of Customer (VOC) solution go-to-market as a hybrid Field Lead, combining Sales Engineering and industry expertise to define strategy, enable sales, and execute key deals.

About this role

馃槑 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We鈥檙e passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You鈥檒l not only work with some of the world鈥檚 most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don鈥檛 expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

馃殌About the Role
We are seeking an experienced and strategic individual to fill the hybrid role of Field Lead, Voice of Customer (VOC) Industry Expert and Sales Engineering. This is a critical Field Leadership position that will be instrumental in driving the success of our VOC solutions. The ideal candidate possesses deep, multi-year expertise in the Voice of Customer space combined with significant experience in Sales Engineering (SE) and SE leadership. This role requires a proven track record of developing and implementing high-impact pre-sales strategies and technical enablement programs. Success id derived from working with Sales Engineering leadership and Voice of Customer Go-to-Market leadership to develop an effective sales methodology for our new Voice of Customer solution that scales well to the Global Field.

馃敡 Responsibilities

Strategy and Leadership
  • Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
  • Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
  • Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points

    • Technical Enablement and Scaling

  • Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
  • Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
  • Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides

    • Sales Support and Execution

  • Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
  • Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
  • Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

    • 馃挕Requirements

    Required Experience

  • Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices
  • Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets
  • Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required
    Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans

    • Skills and Attributes

  • Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
  • Strong technical aptitude and ability to quickly master new software and platforms
  • Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset
  • Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad

    • Skills

    Competitive PositioningGTM StrategyPre-salesProduct DemonstrationsProofs Of Concept (POCs)Sales EngineeringSales MethodologyVoice Of Customer (VoC)

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