Senior Technician

OPERATIONS DEPARTMENT

Senior Technician

Working team-lead / technical specialist

Department

Operations

Reports to

Operations Supervisor

Direct reports

None — exercises technical leadership and day-to-day guidance over technicians

Location

Grand Cayman, with Sister Island cover as required

Employment type

Full-time

Role purpose. A high-performing technician who handles Pestkil's most complex, technical and high-value work and multiplies team capability — mentoring and quality-checking technicians, supporting sales conversion and key accounts, and providing technical leadership and coordination support to a very busy operations team. This is the development rung between individual contributor and formal supervision, and the primary feeder to Operations Supervisor.

What differentiates this role

• From Service Technician (individual contributor): the Senior Technician owns the hardest jobs and is accountable for others' quality and development — the on-island technical authority for termites/Sentricon, bed-bug heat treatment, and complex, audit-sensitive commercial accounts.
• From Operations Supervisor (people-leader): the Senior Technician leads through expertise and example, not formal HR authority — they do not own scheduling, discipline or performance management, and they remain primarily billable in the field.

Key responsibilities

• Own complex, priority and technical jobs — termite inspections and Sentricon baiting (as a Certified Sentricon Specialist), bed-bug heat treatments, difficult commercial and food-handling accounts, escalations and re-treatment investigations.
• Mentor and train — onboard and coach new technicians and other operations new hires; run ride-alongs; deliver toolbox and technical training; model IPM and safety best practice.
• Quality control / QA support — perform QC ride-alongs and job audits; check service notes and device maps against reports; support commercial-audit readiness.
• Sales conversion and account support — convert inspections to quotes and sales; identify and close upsell and cross-sell; support retention on assigned key accounts, with some account ownership.
• Coordination and deputizing support — help with daily scheduling and routing problem-solving, emergency cover and inventory/stock checks; deputize informally for the Supervisor on technical matters.
• Continue to perform a meaningful field route — this remains a working, billable role.
• Assists the business as and when needed on Operations departments projects or business needs

Health & safety responsibilities

• All Service Technician health & safety duties, plus the following.
• Act as a safety role model; coach safe practice and correct unsafe acts in the field.
• Support incident investigation and hazard reporting.
• Reinforce label, PPE and SDS discipline among newer technicians.

Competency framework

• Technical / pest-control Advanced pest ID and treatment design; specialist competence in termites/Sentricon and heat treatment; complex commercial and IPM programs.
• IPM & safety Designs site-specific IPM programs; audit-aware; coaches safety.
• Customer & commercial Confident inspection-to-sale conversion; account relationship management; handles difficult customers.
• Leadership & behavioral Mentoring, coaching, QC judgement, initiative and basic business acumen; influences without authority.

KPIs / performance standards

• Personal field performance (as Service Technician KPIs) on complex and priority work.
• Mentoring / training outcomes — new-technician ramp time and competency sign-off; trainees' callback rates.
• QC pass rate on audited jobs; commercial-audit scores on supported accounts.
• Lead conversion rate (inspection → sale) and upsell revenue.
• Retention on assigned accounts; re-treatment / complaint rate on complex jobs (below branch average).
• Sentricon / termite job quality and Corteva service-excellence-review readiness.

Qualifications & experience

Essential

• Five to seven years of proven Service Technician performance with a strong quality and safety record.
• Certified Sentricon Specialist (or able to achieve within an agreed period) and competence in termite and heat-treatment work.
• Valid clean Cayman Islands driver's license.
• Safe Use & Handling training
• Strong PestPac proficiency
• NPMA QualityPro / Pro Certified, or progress toward ACE / ACE-International.
• Commercial food-safety and IPM audit familiarity

Skills

• Advanced diagnostics; coaching and training delivery; QC and auditing; consultative selling; account management; coordination and problem-solving.

Behaviors & values

Aligned to Pestkil's four core values — Respect, Integrity, Quality and Team-work:

• Quality — sets the standard and holds peers to it.
• Integrity — trustworthy QC and honest coaching.
• Respect — develops others patiently.
• Team-work — lifts the whole crew, not just their own jobs.

Working conditions

• As Service Technician, plus more travel across the territory and Sister Islands for complex jobs, training and QC; mixed field and coordination time.