Service Technician

OPERATIONS DEPARTMENT

Service Technician

Department

Operations

Reports to

Operations Supervisor

Direct reports

None

Location

Grand Cayman, with Sister Island cover as required

Employment type

Full-time

Role purpose. Deliver high-quality, route-based pest-management services — general pest, rodent, lawn & plant, and supporting termite/Sentricon and heat-treatment work — to residential and commercial customers across the three Cayman Islands, to Pestkil's quality, safety and customer-service standards, using IPM principles.

Key responsibilities

• Conduct thorough interior and exterior inspections to identify pests, conducive conditions, entry points and activity, and determine the appropriate IPM-led treatment.
• Apply approved treatments — baits, traps, targeted application, monitoring devices, exclusion advice — strictly per product label and SDS.
• Complete assigned daily routes and scheduled service visits efficiently; minimize drive time and meet appointment windows.
• Educate customers on findings and prevention; build trusting relationships and represent the brand professionally.
• Record all work accurately in PestPac — service notes, materials used, device readings, photos and recommendations — at each stop.
• Identify and pass on upsell, cross-sell and additional-work opportunities.
• Keep the vehicle, equipment and chemical stock clean, calibrated, secure and well-stocked.
• Support termite, Sentricon monitoring and heat-treatment jobs under supervision as competence grows.
• Respond to callbacks and re-treatments promptly and learn from them.

Health & safety responsibilities

• Wear and maintain all label-required PPE on every job; never deviate from label PPE.
• Follow safe mixing, loading, transport, storage and disposal procedures; keep SDS accessible; follow the company hazard-communication program.
• Carry out a basic site hazard assessment before work and post warnings where required.
• Report all incidents, near-misses, spills and vehicle events immediately to the supervisor.
• Comply with Cayman Islands Department of Agriculture pesticide-handling and import requirements and complete the DoA Safe Use and Handling of Pesticide Products training.

Competency framework

• Technical / pest-control Working knowledge of pest ID, biology and treatment selection for common pests; safe equipment use.
• IPM & safety Understands the IPM hierarchy (prevention, monitoring, control); label/SDS literacy; PPE discipline.
• Customer & commercial Courteous, clear communication; basic upsell awareness; punctuality.
• Leadership & behavioral
  Self-management, reliability, coachability; lives the values.

KPIs / performance standards

• Route / service completion rate (target ≥ 95–100% of scheduled stops).
• Productivity — jobs completed per day vs. route plan; schedule adherence > 90% within window.
• Quality — callback / re-treatment rate ≤ 3%.
• Customer satisfaction — zero avoidable complaints.
• Safety compliance — PPE and label adherence; zero preventable incidents; clean vehicle/equipment inspections.
• Documentation accuracy in PestPac
• Sales — technician-generated leads passed and converted.

Qualifications & experience

Essential

• Five years’ minimum working experience as an in-field technician in a reputable Pest Control company.
• Customer facing experience across Residential and Commercial accounts
• Basic knowledge of pest biology and behaviors is required
• Secondary education to a good standard; literacy and basic numeracy to follow label mixing instructions.
• Valid clean Cayman Islands driver's license.
• Physically able to perform the work (lifting ~35–50 lb, ladders, crawl spaces, attics, varied conditions).
• NPMA QualityPro-style core training, or willingness to pass an equivalent exam.

Skills

• Inspection and observation; safe chemical handling; mobile job-management software (PestPac); customer service; problem-solving; time and route management.

Behavior & values

Aligned to Pestkil's four core values — Respect, Integrity, Quality and Teamwork:

• Respect — courteous to customers and colleagues.
• Integrity — honest documentation and label compliance.
• Quality — thorough; gets it right the first time.
• Team-work — supports colleagues and shares information freely.

Pestkil Ltd. has been in business for over 44 years in the Cayman Islands! Our mission is to Always be #1 in Pest Management in the Cayman Islands, through exceptional customer service and teamwork. We will achieve this with our commitment to the values of, Teamwork, Respect, Integrity, Quality and Empathy for our customers and each other.