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Octopus Energy Group

Posted 4 months ago

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Senior TechOps Generalist

LondonHybridFull-time

AI Summary

A senior TechOps Generalist provides enterprise IT technical support and automation, troubleshooting hardware, accounts, SSO, and networks while collaborating with security and managing projects and suppliers.

About this role

Seen this advert before? That is because we are continuing to grow!

We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.

You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence.

For us, a Generalist isn’t about knowing a little of everything, it’s a multi-disciplinary role for someone who’s deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades.

What is TechOps?
A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning.

We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

What you'll do

  • Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
  • Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
  • Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
  • Continually find opportunities to automate our processes and improve the user experience.
  • Empower our people to help themselves by designing and building self-service solutions.
  • Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
  • Managing supplier relationships and the procurement process for SaaS and hardware.
  • Lead and manage complex technical projects with multiple stakeholders from around the business.
    • Examples of some TechOps projects include…
  • Rollout of, and migration to, a new identity provider
  • macOS and Windows MDM migration
  • Rollout of a new device trust and posture compliance solution
  • The replacement of insecure factors like SMS with phishing-resistant factors
  • Office fit-outs, including tech like network, AV, access control etc
  • SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

    • What you'll need

    We’re looking for people with at least 5-7 years of solid enterprise IT experience.

    The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you’ve lived in Entra and Intune? Awesome!

    You’ll also need:

  • Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital.
  • A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help.
  • Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks.
  • To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
  • Experience working with multiple teams and managing multiple stakeholders.
  • Experience managing and deploying macOS, Windows, iOS, and Android at scale
  • Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
  • Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands-on experience with SCIM provisioning.
  • Experience of designing and installing office networks - we use Cisco Meraki.
  • A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

    • Don’t think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie.

    Why else you'll love it here

  • Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
  • Visit our UK perks hub - Octopus Employee Benefits
    • This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. If you’re looking for a completely remote role, that is possible too.
    Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary.
    We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

    Skills

    AndroidCisco MerakiEntraHiBobIntuneIOSKandjiKolideMacOSMerakiOAuthOIDCOktaSAMLSCIMWindowsZscaler

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