Serbian-speaking Win-back Sales Specialist (Freelance)

Jooble - is a global product IT company that is transforming the employment industry.

Every month, millions of people across 66 countries use Jooble to search for jobs and hire talent. Behind this is a team of over 300 professionals who combine deep expertise in analytics, technology, and data to make the hiring process simpler and more efficient.

Today, Jooble is among the TOP-10 most visited websites worldwide in the Jobs and Employment category, confirming its global impact.

About the role

We are looking for a freelance Serbian-speaking Win-back Sales Specialist to join our team and help re-engage our former clients across the Balkan market.

In this role, you will act as a dedicated Account Manager focused exclusively on re-engaging and bringing back our former clients (ex-clients). Through consistent follow-ups, relationship building, and excellent account management, you will help drive client retention and contribute to bringing valuable business back to the company.

Your responsibilities:

• Take full ownership of the Ex-Client database for the Serbian market

• Reach clients using phone calls & email, and Viber communication

• Conduct regular, systematic follow-up calls, ensuring every ex-client is contacted at least once a quarter

• Work with CRM (Salesforce): log all interactions in the system, search for new leads in the old database, analyze the sales funnel

• Work towards a target KPI of the number of returned clients and the total revenue of the returned clients

• Customer research & feedback: identify client needs & blockers, share insights with the product team, achieve individual sales targets

Required skills and experience:

• At least 1 year of experience in sales

• Fluent Serbian (to communicate with clients)

• English proficiency level: Intermediate and higher (spoken and written to communicate with the team)

• CRM experience

• Strong communication skills️

• Computer literacy (G Suite, AI tools, etc)

• Experience in HR-tech, job boards, or related fields is a big plus

What We Offer:

• Fully remote work

• Flexible schedule: 7 hours/day (excluding lunch), Monday to Friday

• Freelance employment

• Paid training during the first week

• 16 days paid vacation + Serbian public holidays

• Become part of an international company with a mission to help people find jobs all over the world

If you are ready to impact the lives of millions of people around the world — send us your CV and we will get back to you shortly.