Posted 12 days ago
Service Advisor
Centerville, Ohio, United StatesRemoteFull-time
AI Summary
The Service Advisor greets customers, collects vehicle and customer information, reports vehicle symptoms, recommends maintenance, prepares cost estimates, monitors repair progress, updates customers frequently, and explains completed work and charges.
About this role
Martin Automotive Group is searching for a Service Advisor to join our team at our Subaru of Dayton location! We believe our continued success and future growth is attributed to our employees.
Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- 5+ years experience is a plus
- Dealertrack & Xtime experience
- Must have high school diploma or GED
- Proven record of achieving exceptional Customer Satisfaction
- Above average energy level
- A desire for a long term career with a growing organization
- Bilingual preferred but not required
- Personal and professional integrity
Benefits
- Top Pay for Experienced Advisor
- Growth Potential
- Medical, Dental, Vision, Life Insurance
- 401k
- Paid Holidays
- Weekly Paychecks
Service Advisor, Advisor, Service Writer, Customer Service, EOE
#lpmag
Skills
DealertrackXtime
