Service Advisor (Denza)

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Responsibilities

• Receive and assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.
• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.
• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily analysis and update of all WIP open under your name.
• Communicate necessary information to the person in charge in order to schedule an appointment for all vehicles to return where parts on order have arrived.

Requirements

• Candidate must possess at least a Higher Secondary or Diploma in Engineering (Mechanical) or equivalent.
• At least 2 years of working experience in the related field is required for this position.