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Posted 6 months ago

Open

Service Coordinator

Whitby, ONOn-siteFull-time

AI Summary

Coordinates client and caregiver schedules, focusing on compliance and client satisfaction in a fast-paced, high-volume home care environment.

About this role

Open Vacancy: This role is a current, active position and we are accepting applications.
Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.
As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
Schedule: Sunday to Thursday or Tuesday through Saturday

What We Offer

  • Group Health Insurance,
  • Vision, and Dental
  • RSP Plan with 4% company match
  • Generous PTO Program
  • Bonus Program
  • Tuition Reimbursement
  • A meaningful career in a vital industry
  • Opportunity for growth within the company
  • On-call responsibilities earn $80 per night
  • Key Responsibilities

  • Answer calls professionally and knowledgeably
  • Match clients and Caregivers based on needs, skills, and location
  • Maintain schedules, fostering quality matches and strong relationships
  • Monitor, mediate, and log activities in our software system
  • Ensure accurate client and Caregiver records
  • Address client and Caregiver concerns as needed
  • Communicate openly with colleagues, Caregivers, clients, and family members
  • Uphold company policies, procedures, and business ethics
  • Perform caregiving in emergencies if on-call
  • Qualifications

  • High integrityExcellent customer service skills and eagerness to learn
  • Strong organizational and typing skills (60 WPM preferred)
  • Ability to excel in a fast-paced, team-oriented environment
  • Adaptable and able to act with urgency
  • Enjoys a sense of humor
  • Completes criminal background, MVR, drug screen, and reference checks
  • Passion for working with the aging population is preferred
  • Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
  • Skills

    Microsoft OfficeOutlookSalesforceWellSky (ClearCare)

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