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AIP Connect

Posted 3 months ago

Open

Service Coordinator

Whitby, ONOn-siteFull-time

AI Summary

Service Coordinator coordinates client and caregiver schedules, ensuring alignment with needs, skills, and location while maintaining accurate records and delivering strong client service.

About this role

Open Vacancy: This role is a current, active position and we are accepting applications.
Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. They are currently seeking to hire 2 Service Coordinators.
As a Service Coordinator, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
Schedule: Sunday to Thursday or Tuesday through Saturday

What We Offer

  • Group Health Insurance,
  • Vision, and Dental
  • RSP Plan with 4% company match
  • Generous PTO Program
  • Bonus Program
  • Tuition Reimbursement
  • A meaningful career in a vital industry
  • Opportunity for growth within the company
  • On-call responsibilities earn $80 per night
  • Key Responsibilities

  • Answer calls professionally and knowledgeably
  • Match clients and Caregivers based on needs, skills, and location
  • Maintain schedules, fostering quality matches and strong relationships
  • Monitor, mediate, and log activities in our software system
  • Ensure accurate client and Caregiver records
  • Address client and Caregiver concerns as needed
  • Communicate openly with colleagues, Caregivers, clients, and family members
  • Uphold company policies, procedures, and business ethics
  • Perform caregiving in emergencies if on-call
  • Qualifications

  • High integrityExcellent customer service skills and eagerness to learn
  • Strong organizational and typing skills (60 WPM preferred)
  • Ability to excel in a fast-paced, team-oriented environment
  • Adaptable and able to act with urgency
  • Enjoys a sense of humor
  • Completes criminal background, MVR, drug screen, and reference checks
  • Passion for working with the aging population is preferred
  • Familiarity with Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
  • Skills

    Caregiving SoftwareCriminal Background ChecksCustomer ServiceData EntryDrug ScreenMicrosoft Office SuiteMVROn-call CoordinationOutlookRecords ManagementReference ChecksSalesforceSchedule ManagementTyping Speed 60+ WpmUrban SchedulingUse Of Operating SystemsWellSky (ClearCare)

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