Service Delivery Manager

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.

Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.

• Ensuring the successful delivery of software services to clients.

• Manage department members to ensure timely and accurate customer deliveries.

• Manage department members are following the internal processes, providing guidance as needed.

• Support the regional business expansion strategies.

• Provide improvement and innovation proposals to increase productivity and quality of work.

• Support commercial team to prepare technical solutions and estimates for new project.

• Oversee project progress, ensuring adherence to timelines and budgets.

• Identifying and resolving issues or obstacles that may impact service delivery.

• Maintaining effective communication with clients, providing regular updates, and addressing concerns.

• Ensuring client satisfaction by meeting their needs and expectations.

• Adhering to quality standards and best practices in software service delivery.

• Cascade departmental target for each Senior Team lead/ Team Lead, provide guidance as needed.

• Support commercial team to prepare technical solutions for new project.

• Responsible for software team technical growth.

Requirements

• Computer Science degree or any relevant background.

• 10+ including 5+ as a developer or similar role and 5+ leading a team.

• Experience in software development and enterprise architecture.

• Experience in manage and oversee project management processes.