Posted 1 month ago
Service Desk Associate
AI Summary
A part-time Service Desk Associate greets members, checks them in, answers questions about programs and services, maintains front‑desk supplies and organization, communicates via Slack, handles basic maintenance/inventory tasks, and documents incidents.
About this role
Now Hiring: Service Desk Associate (Part-Time) Location: The Club at Los Gatos
The Club at Los Gatos is looking for energetic and service-minded individuals to join our Service Desk team! At The Club, we are committed to creating a best-in-class member experience by delivering outstanding service, fostering a welcoming environment, and working together as a strong, supportive team.
About the Role
As a Service Desk Associate, you’ll:
- Greet and check in members as they arrive
- Provide accurate and friendly information about club programs and services
- Ensure the front desk and facility is well-stocked and organized
- Maintain clear communication with team members via Slack
- Handle basic maintenance or inventory needs and report issues
- Respond to and document member incidents as needed
- Create a warm and welcoming atmosphere for all members and guests
Qualifications
- Reliable and punctual
- Excellent phone and communication skills
- Calm and friendly under pressure
- Confident, professional demeanor with strong customer service focus
Details
- Shift: Openings, Mids, Afternoon, Closing
- Pay: $16.90 – $17.50/hour
- Job Type: Part-time
- Environment: Friendly, wellness-focused, fast-paced team setting
Expected hours: 10 – 30 per week
