Service Manager

Key Responsibilities

• Direct and coordinate day-to-day functions of the operation and field teams.
• Implement operational strategies and processes to enhance efficiency and effectiveness.
• Set and monitor KPIs across the operations team to ensure high-quality operations delivery
• Effective execution of projects

• Ability to organise and coordinate team members to execute tasks against a common goal
• Promote team development and ensure a high level of competence and motivation.
• Effectively support, motivate and engage team

• Manage the manufacturing, installation, commissioning, and maintenance of water treatment systems.
• Ensure projects adhere to timelines, budgets, and quality standards.

• Oversee procurement, quality checks and logistics for parts and components from international vendors.
• Manage supply chain processes for seamless operations.

• Implement maintenance schedules and protocols for ongoing projects.
• Enforce quality control measures and compliance with safety and environmental regulations.

• Build and maintain relationships with clients and stakeholders.
• Ensure client satisfaction and address operational concerns.

Skills, Knowledge & Expertise

• Minimum 8 years’ experience and current relevant hands-on field service operation management across Peninsular Malaysia in a fast-paced technology environment is a must.
• Current role includes profit and loss responsibilities.
• Advance Excel skills / experience is a must while PowerBI is added advantage.
• Proven track record in leading, motivating and mobilizing teams.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships to resolve issues and coordinate projects.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Comfortable to multitask project management and case resolutions at the same time.
• Bachelor’s degree in Business, Engineering or Operation Management.