Posted 27 days ago
Service Technician II
Fort WayneOn-siteFull-time
AI Summary
Installs, maintains, and services residential water softening and treatment systems, evaluating and repairing existing customer systems while delivering high-quality customer service.
About this role
Join Our Team as a Service Technician II at Franklin Water Treatment, Aqua Systems
Great technicians do more than fix equipment. They make customers glad they called. At Franklin Water Treatment, we’re hiring a Service Technician II who takes pride in exceptional workmanship and knows that every installation, repair, and customer conversation represents the company. You’ll earn $26 to $28 per hour, based on experience, with overtime eligibility, and have the opportunity to put your mechanical skills and problem-solving ability to work where they will be valued.
As the expert customers count on, you’ll install, maintain, and service residential water softening and treatment systems while delivering five-star service from the first hello to the final walkthrough. Bring your tools, your talent, and your “consider it handled” mindset. We’ll provide the support and opportunity to grow your career while helping customers enjoy better water. Together, we’ll make a difference one customer, one home, and one drop at a time.
Key Responsibilities
What you will be doing
Follow detailed installation and/or service instructions, processes, and procedures including but not limited to the following:
Follow detailed installation and/or service instructions, processes, and procedures including but not limited to the following:
- Water systems installation and/or maintenance
- Evaluate and repair problems related to existing customer systems
- Comply with Health & Safety requirements related to installation and service procedures
- Meet daily installation and/or service schedule as assigned.
- Use available parts to assemble, install, and/or service various water treatment equipment or kits according to operating instructions.
Who we want:
We’re looking for the technician customers are relieved to see pull into the driveway: dependable, skilled, professional, and ready to solve the problem. You take ownership of your work, communicate clearly, and know that exceptional service means more than getting the equipment running. It means respecting the customer’s home, answering their questions, and leaving them confident the job was done right. If you have strong mechanical skills, high standards, and a reputation for following through, WE WANT TO HEAR FROM YOU!
What you need:
- High School Diploma or Equivalent (required).
- Valid driver’s license with a safe driving history.
- 2-5 years' experience working in a water treatment, plumbing or related mechanical trade.
- Strong work-ethic; self-motivated; and proven customer service skills
- Punctual/dependable with great attendance
- Must have Journeyman Plumber or Restricted Appliance License
Physical demands for the job:
This role requires regular use of your hands and arms, and be on your feet, moving between sitting, standing, and walking. Frequent, you may need to stoop, kneel, or crouch and frequently lift items weighing 50+ lbs.
Skills, Knowledge & Expertise
- $2,000 SIGNING BONUS
- Competitive wage based on experience and qualifications
- Medical, dental, vision, and life insurance
- Paid parental leave
- 401(k) Plan with company match & service contributions to help you save for the future
- Paid time off
- Short & long-term disability
- Opportunities for training and career growth
- Fertility & adoption support
- Tuition Reimbursement
- Health & wellness programs
- Employee discount program
Skills
Customer ServiceHealth & Safety ComplianceInstallation ProceduresJourneyman Plumber LicenseMechanical RepairPlumbingRestricted Appliance LicenseTreatment Equipment AssemblyWater Softening EquipmentWater Treatment Systems
Explore related jobs
More jobs at Franklin Electric
Similar Customer Service jobs
Jobs in Fort Wayne
- EFire Protection DesignerEmcorgroup · Fort Wayne, IN
- NProduct OwnerNewmillennium · Fort Wayne, IN
- NCivil/Structural R&D EngineerNewmillennium · Fort Wayne, IN
- NDetailer / DrafterNewmillennium · Fort Wayne, IN
- NJoist Designer - NMNewmillennium · Fort Wayne, IN
- NStructural Engineer - NMNewmillennium · Fort Wayne, IN
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.