Shift Manager

Job Overview:

The Shift Manager is responsible for the day-to-day operations of the hotel during their assigned shift. They are responsible for managing staff, ensuring guest satisfaction, and maintaining the smooth and efficient functioning of the hotel.

Key Responsibilities:

• Welcome all visitors to the hotel in a warm and friendly manner, ensuring that all guests receive prompt service
• Obtain feedback from guests and discuss ways for improvement
• Complete inspections/property walks with hotel security of all facilities ensuring there are no deficiencies, and if so, report to the necessary department leaders.
• Manage, direct and ensure high guest satisfaction in the delivery of all services.
• Maintain a clean, comfortable, and safe environment for guests and staff
• Manage hotel operations, including check-in and check-out procedures, room assignments, and billing
  
• Respond to emergencies and take appropriate action
• Adhere to hotel policies, procedures, and safety regulations
• Completion of end of shift reports detailing all action items for the following day and highlighting all guests' interactions and concerns
  

Skills & Qualifications:

• Bachelor's degree in hospitality management or a related field
• Experience with hotel systems and software preferred
  
• Minimum of 3 years' experience in hotel industry
• Minimum of 3 years in a leadership role
• Strong leadership and decision-making abilities
• Excellent communication, interpersonal and problem-solving skills
• Knowledge of Health and Safety standards within the hotel.
  

Additional Skills:

• Must be self-motivated and energetic.
  
• Maintain routine records and prepare reports.
• Must be organized and possess good work habits, giving attention to details.
• A proven record of team leadership skills with ability to schedule, coach, train and support team members, ensuring they perform in accordance with established hotel standards.
• Attention to detail and the ability to follow and present instructions thoroughly.
  
• Ability to work effectively with all departments.
• Working knowledge of Excel and Microsoft Word.