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Moonpig

Posted 4 months ago

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Shift Manager

TamworthOn-siteFull-time

AI Summary

Shift Manager responsible for leading production and print operations on a Tamworth shift, motivating Team Leaders and Operators, managing KPIs, and ensuring safe, efficient delivery of production targets.

About this role

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Shift Manager | 📍 Tamworth – On-site | 💰 Competitive Salary + Benefits
About the Role
At Moonpig, everything we do is about helping people connect — and behind the scenes, our Operations teams make that happen. We’re looking for an experienced Shift Manager to join our Tamworth site, leading production and print operations during your shift and supporting teams to deliver great results, safely and efficiently.
Reporting into the Senior Operations Manager, you’ll lead a group of Team Leaders (including the Print Room Team Leader), balancing day-to-day operational delivery with people leadership and continuous improvement. If you enjoy being visible on the floor, solving problems in real time, and helping others grow, this role offers real impact and responsibility.

Key Responsibilities

  • Lead, motivate, and develop Team Leaders and Production Operatives to deliver shift and production targets
  • Ensure production plans are delivered on time, within budget, and to agreed quality standards
  • Monitor KPIs and performance metrics, taking corrective action where needed
  • Identify and resolve production issues and bottlenecks quickly to minimise disruption
  • Manage inbound and outbound BAU operations, ensuring accuracy and smooth workflow
  • Oversee inventory management, including cycle counts and resolving stock accuracy issues
  • Coordinate and schedule print jobs to meet deadlines and customer requirements
  • Oversee printing processes to ensure accuracy, consistency, and high-quality output
  • Manage printing supplies such as paper, ink, and toner, ensuring timely restocking
  • Create and maintain a safe, clean working environment through safety briefings, training, and compliance
  • Investigate, report, and escalate safety incidents in line with procedures
  • Handle people matters fairly and confidently, including performance management, absence, disciplinaries, and grievances
  • Prepare shift schedules and approve timesheets using UKG
  • Act as a key link between Operations, Print, IT, Design, and other internal teams
  • Lead and support continuous improvement activity and identify cost-saving opportunities
  • Organise and facilitate meetings across Printing and Operations
  • Provide regular updates on shift performance and operational priorities to the Senior Operations Manager

    • About You

  • You have at least 2 years’ experience in a supervisory or management role within a production or manufacturing environment
  • You’re confident leading people, giving clear direction, and supporting teams to perform at their best
  • You have a solid understanding of production processes and quality control
  • You’re comfortable managing performance and employee relations matters
  • You communicate clearly, stay calm under pressure, and make sound decisions
  • You’re organised, detail-focused, and proactive in solving problems
  • You’re committed to health, safety, and compliance, and lead by example
    • Nice to have, but not essential:
  • Experience in a print production environment
  • Knowledge of continuous improvement approaches such as Lean or Six Sigma
  • A qualification in logistics, warehousing, manufacturing, or operations

    • Skills

    BAU Operations ManagementBottleneck AnalysisContinuous Improvement (Lean/Six Sigma)Cost Saving InitiativesCross-functional CoordinationCycle CountsData-driven Decision MakingInventory ManagementIssue ResolutionPerformance ManagementPrinting ProcessesPrinting Supplies ManagementPrint OperationsProduction PlanningQuality ControlSafety ComplianceShift SchedulingTeam LeadershipUKG (timekeeping)

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