Shopify Customer Service Associate - Returns

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking an organized and detail-oriented Customer Service Associate to manage incoming customer returns across our e-commerce platforms. This position is responsible for receiving returned shipments from carriers such as UPS, USPS, and FedEx, verifying package and tracking information, inspecting returned merchandise, and accurately processing returns through platforms including Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable working with physical shipments, and able to maintain accuracy in a fast-paced e-commerce environment.

Receive, sort, and inspect incoming customer returns

Verify packages against tracking, order, and customer information

Process returns and update records across e-commerce platforms

Document and escalate damaged, missing, incorrect, or ineligible items

Prepare approved merchandise for restocking, transfer, or further review

Maintain an organized returns area and meet processing timelines

Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments

Assist with basic returns reporting and other related duties as assigned

1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred

Shopify experience is preferred

Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus

Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred

Strong attention to detail and ability to match packages with tracking and order information

Moderate computer skills and comfort learning new platforms and internal systems

Strong organizational, time-management, and problem-solving skills

Ability to work independently while communicating effectively with cross-functional teams

Dependable, punctual, and able to work efficiently in a fast-paced environment

Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns

Ability to be able to lift up to 50 pounds