Site Supervisor

Job Summary

The Site Supervisor is responsible for overseeing daily property operations, ensuring high standards of cleanliness, facilities management, maintenance, and client service delivery. The role supervises third-party service providers (TPSPs), ensures compliance with SLAs and KPIs, and supports smooth operational execution across the property.

Key Responsibilities

Operations & Site Management

• Conduct daily inspections and site walkthroughs.

• Complete daily, weekly, and monthly reports and checklists.

• Coordinate event setups and operational requirements as per client requests.

• Manage shift handovers and respond to client inquiries.

• Support rotational shift schedules (morning, afternoon, night).

Facilities & Contractor Supervision

• Supervise TPSPs across Housekeeping, F&B, Security, Laundry, Transport, Soft FM (Landscape), and Hard FM (Civil, MEP, IT).

• Ensure compliance with Scope of Work (SOW), KPIs, and SLAs.

• Monitor contractor performance and staff deployment.

• Report and track maintenance and repair works.

• Prepare snagging lists for pre/post events and pre-opening activities.

Asset & Compliance Management

• Monitor asset inventory, storage, and movement.

• Maintain asset records and report discrepancies.

• Ensure compliance with HSE, security standards, and food safety regulations (EFST/ADAFSA).

• Oversee waste management and preventive maintenance schedules.

Documentation & Training

• Assist in preparing and reviewing SOPs.

• Provide operational guidance and training to service providers.

• Submit operational updates to management as required.

Qualifications

Education:
Degree/Diploma in Hospitality, Tourism, Business Management, or related field.

Experience:
Experience in Hospitality, Leisure, Tourism, or Facilities Management. Experience managing third-party contractors preferred.

Knowledge & Skills:

• Facilities Management (Soft & Hard FM)

• Housekeeping and hospitality operations

• Asset and maintenance supervision

• Food safety standards

• Strong communication and interpersonal skills

• Multitasking and problem-solving ability

• Attention to detail and adaptability