Site Supervisor (F&B / Housekeeping)

Job Summary

The Site Supervisor oversees daily property operations, ensuring operational efficiency, cleanliness, maintenance, asset control, and compliance with client requirements. The role supervises third-party service providers (TPSPs), monitors service standards, and ensures adherence to KPIs, SLAs, and HSE policies.

Key Responsibilities

1. Operations & Site Management

• Conduct daily site inspections and complete required checklists and reports (daily/weekly/monthly).

• Coordinate client event requirements and operational requests.

• Prepare snagging lists for pre/post events and pre-opening activities.

• Ensure smooth shift handovers during rotational duty schedules.

• Respond promptly to client requests and operational issues.

2. Third-Party Service Provider (TPSP) Coordination

• Monitor and enforce Scope of Work (SOW) compliance for all TPSPs.

• Supervise TPSP staff attendance, deployment, and performance.

• Evaluate service delivery against KPIs and SLAs.

• Coordinate and inspect TPSPs under:

  • Food & Beverage (F&B)

  • Housekeeping & Laundry

  • Security

  • Transport & Stores

  • Soft FM / Landscaping

  • Hard FM (Civil, MEP, IT)

3. Maintenance & Asset Control

• Report and track repair and maintenance activities.

• Monitor preventive maintenance and waste management schedules.

• Maintain asset inventory records, storage logs, and movement tracking.

• Report discrepancies in assets and equipment.

4. Compliance & Reporting

• Ensure compliance with Security, HSE, and company standards.

• Maintain confidentiality of sensitive business information.

• Provide operational updates to management as required.

Internal & External Stakeholders

Internal:
Director of Hospitality, Senior Property Manager, Property Manager, Assistant Property Manager, Executive Housekeeper, F&B Manager, Fleet Manager, BOH Manager, HSE Department, Security Department, Facilities Manager

External:
Third-Party Service Providers (TPSPs)

Qualifications & Experience

Education:
Degree or Diploma in Hospitality, Tourism, or Business Management

Experience:
Hospitality, leisure, tourism, or property/facilities operations

Knowledge Areas:
Housekeeping operations, food service standards, EFST/ADAFSA compliance, maintenance coordination, vendor management, HSE standards

Key Performance Indicators (KPIs)

• Completion of daily inspections and reports

• Maintenance reporting and follow-up effectiveness

• TPSP staffing and deployment accuracy

• Preventive maintenance and cleaning compliance

• HSE and security compliance

• Client satisfaction

Work Conditions

• Rotational shift work (morning, afternoon, night)

• High-demand, client-driven operational environment