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Brillio

Posted 7 days ago

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Software Development Lead - R01567293

Bangalore, Karnataka, IndiaRemote

AI Summary

Leads software development on Salesforce Service Cloud, designing scalable solutions for Case Management, Digital Engagement, Field Service, and Self Service modules while mentoring junior developers and integrating external systems.

About this role

Software Development Lead

Job requirements

Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:
  • Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
  • Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
  • Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
  • Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
  • Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
  • Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
  • Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability
    • Required Skills:
  • Salesforce Service Cloud Case Management
  • Salesforce Service Cloud Digital Engagement
  • Salesforce Service Cloud Field Service
  • Salesforce Service Cloud Self Service configuration
  • Apex programming
  • Lightning Web Components (LWC)
  • Salesforce Flows
  • Platform Events
  • Salesforce DX
    • Preferred Skills:
  • Advanced Salesforce integrations using REST and SOAP APIs
  • Portal UI/UX optimization for high user adoption
  • CI/CD pipelines for Salesforce deployments
  • Experience with data migration tools and strategies in Salesforce
    • Desired Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform Developer I

    • Skills

    ApexCase ManagementCI/CD PipelinesData Migration ToolsDigital EngagementField ServiceLightning Web Components (LWC)Platform EventsREST APISalesforce DXSalesforce FlowsSalesforce Service CloudSelf ServiceSOAP APIs

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