Spanish (ES) speaking Sales and Customer Service Officer

Join a leading multinational online banking institution at the forefront of digital financial innovation. With a global presence and cutting-edge solutions, we empower customers worldwide through secure, user-friendly banking experiences.

Tasks

• Proactively pursue new sales opportunities by implementing designated strategies and directives.
• Meet sales targets and deadlines set by the team.
• Collaborate with fellow team members to enhance process efficiency and achieve better outcomes.
• Handle customer onboarding and verification following operational procedures and policies.
• Gain a deep understanding of the organization's products and ensure accurate information is provided to customers.
• Address customer inquiries promptly through email, SMS, and phone channels.
• Deliver exceptional customer experiences.
• Liaise closely with various departments within the organization, particularly in payments and collections, to ensure smooth and transparent interactions.
• Uphold the organization's code of ethics and related policies.
• Contribute to the production of sales reports.
• Participate in the training and mentoring of team members.
• Assist in documenting operational procedures for the team.
• Offer suggestions and ideas for enhancing operational systems, processes, and procedures.
• Undertake additional tasks as assigned by the team leader.

Requirements

• Have minimum 1 year of experience in Telesales, Cold Calling or Online Customer Support
• Possess a higher education qualification.
• Proficient in English and Spanish (native) languages.
• Demonstrated experience in sales of financial products.
• Familiarity with customer onboarding and documentation verification processes.
• Quick learner with a passion for sales.
• Strong communication skills with a focus on achieving results.
• Ability to work independently.
• Good proficiency in Microsoft Office tools, particularly Excel.