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Loadsmart

Posted 2 months ago

Open

Special Operations Representative

Philippines / RemoteRemote

AI Summary

A Load Management Representative supports top shippers’ service level agreements, manages load operations, and communicates with carriers and customers to track shipments and resolve issues.

About this role

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management - Carrier Operations team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service. Implementing and troubleshooting our 3rd Party tracking services and operational challenges.
Working Hours: 07:00-16:00 CST
Working Days: Thursday to Monday

WHAT YOU GET TO DO:

  • Support customer specific service level agreements for our top shippers

  • Use critical thinking to identify and forecast potential challenges with load operations

  • Manage communication and resolve load challenges when they arise

  • Work with customer’s TMS ensuring timely updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately.

  • Support and operate with urgency, the track and trace of shipments to ensure service expectations are met

  • Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process

  • Consistently meet performance expectations in service, and tracking

  • Identify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

    • YOU HAVE EXPERIENCE:

  • Fluent in English, both verbal and written
  • Proven ability to maintain high levels of customer service
  • Strong verbal and written communication skills
  • Effective problem-solving skills; able to think outside the box
  • Familiarity with U.S. geography
  • Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
  • Call center customer service experience is a plus

    • Skills

    Call Center Customer ServiceEmailFluent English (verbal And Written)PhoneProblem SolvingSMSTMSU.S. Geography

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