Sr Sales Development Specialist

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Sales Development Specialist to support the very successful growth of our businesses. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented application teams have over the years delivered great and sustainable technical solution.

As Sales Development Specialist, this role will focus on sales supporting and marketing activities implementation. You will be required to team work with cross-functional departments such as Marketing, Service, Sales, ect. to boost Waters business in local territories. Your knowledge in technology and working experience in analytical chemistry lab are strongly expected to make Waters Customer Success.

Responsibilities

负责线上客户的技术支持：，包括产品推荐，应用解答，使用维护说明，售后投诉解答，以及一些商务问题的回复；线下归纳总结，形成技术资料，可作为销售和客户的应用工具，提高售后问题的解决效率和质量。

核心职责

为沃特世化学消耗品相关产品提供售前，售后 在线技术支持 。

为销售团队传递 客户购买需求，以及重点客户的售后投诉信息。

了解新产品，新技术，新行业，理解客户面临的挑战，提供合适的解决方案，提升客户满意度。

编辑整理售后技术资料，提高线上解答的效率和质量。

内部培训/讲座中进行技术分享。

Qualifications

本科及以上学历，化学、药学等相关专业。

5年以上色谱分析行业工作经验，其中至少3年从事色谱/质谱相关的应用支持或方法开发工作。

熟练操作HPLC/UHPLC等仪器。

具有良好的学习 能力并善于归纳和总结。

具有很好的沟通能力及抗压能力