Stage - Support IT (Janvier 2027)
AI Summary
Supports international IT operations for a European freelance marketplace, handling level 1 and 2 technical support, automating onboarding and offboarding, managing Mac hardware and MDM, maintaining global IT inventory, and building internal knowledge bases and productivity tools.
About this role
Explore your future career
As an IT Support intern at Malt, you will work hand-in-hand with your manager to support a high-growth European scale-up. You act as real support for your manager in his daily actions thanks to real teamwork while becoming autonomous. You will act as a bridge between technical IT support and employee experience.
At the same time, you will be able to invest in internal projects thanks to your proactive mindset.
Key responsibilities
International Tech Support (Level 1 & 2): Dive into the heart of our European operations. You will support Malters across France, the UK, Spain, Germany, and Benelux, mastering SIIT to turn technical hurdles into seamless workflows.
The Automation Architect: Kill manual work. You will learn to automate the onboarding/offboarding lifecycle, transforming repetitive admin into a streamlined, "set-and-forget" digital engine.
Hardware Masterclass: Manage a premium fleet of Macs (M5). You’ll lead configuration, deployment, and preventive maintenance using professional MDM tools to keep our hybrid workforce performing at 100%.
Global Asset Strategy: Own the business side of IT. You’ll maintain an accurate global inventory, ensuring our hardware investments are tracked and optimized.
Building the "Company Brain": Scale our collective intelligence. You’ll optimize internal procedures and build out our Knowledge Base (tutorials, FAQs, and security guides) to empower every Malter.
Mission-Critical Projects: Don’t just support, innovate. You will contribute to continuous improvement projects, developing internal productivity tools that directly impact our remote sites and offices
About you
The Digital Investigator: You might not have every answer yet, but you know exactly where to find them. You are resourceful, methodical, and love solving technical puzzles.
Proactive Innovator: You have an "Automation First" mindset. If a process feels slow, your first instinct is to build a better version and leave the system stronger than you found it.
Global Communicator: Your English is fluent (professional level). You are comfortable being the technical point of contact for our diverse international teams.
High "Get-it-Done" Factor: You thrive on autonomy. You learn fast, adapt quickly, and take pride in diagnosing and resolving issues independently.
Impact-Driven: You want to see the direct results of your work on a company’s growth. At Malt, your contribution is visible every single day.
How to join the mission?
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.