Posted 1 month ago

Starbucks Cafe Manager, Chicago, #112

ChicagoOn-siteFull-time

AI Summary

Cafe Manager leads a Starbucks-licensed store within Gopuff, supervising Lead Baristas and Baristas to ensure smooth store operations, safety, and a great customer experience.

About this role

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, getting to know the competition, and can identify opportunities to drive store profitability and your business forward.

Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Responsibilities

Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.

Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per OrderTrain and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.

Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.

Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.

Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.

Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.

Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.

Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.

Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.

Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.

Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Qualifications:

2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred

Strong organizational, interpersonal, and problem-solving skills

Strong skills with conflict resolution

Entrepreneurial mentality with experience in a sales-focused environment

Strong leadership skills and the ability to coach and mentor team partners with professional maturity

Proficiency in computer usage, email, and Google Suite

Strong skills with conflict resolution. Ability to lead in an ever-changing environment

Proven track record of being a change agent with improving processes and efficiencies

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible employees

EAP through AllOne Health (formerly Carebridge)

Skills

Change ManagementConflict ResolutionData AnalysisEquipment MaintenanceForecastingGoogle SuiteInventory ManagementKPIs (Production Time, Order Defect Rate, Cost Per Order)Labor Scheduling And BudgetingP&L AwarenessPolicy And Procedure EnforcementQuality AssuranceRegulatory ComplianceRetail/hospitality OperationsSafety ComplianceStaff LeadershipStore OperationsTeam DevelopmentTraining And CoachingVendor Coordination