Posted 17 days ago

Strategic Key Account Manager

SingaporeOn-siteFull-time

AI Summary

Manages a portfolio of high-value merchant accounts, growing existing partnerships and hunting for new ones. Blends account management with commercial acumen, requiring understanding of merchant budgets and the ability to craft custom solutions beyond standard packages.

About this role

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About the Role

You'll own a portfolio of high-value merchant accounts, growing what's there and hunting for new partnerships. This role blends account management with commercial acumen - your edge is understanding merchant budgets, seeing where deals can be unlocked, and crafting custom solutions that go beyond standard packages.

Built for someone with hustle, commercial instinct, and the drive to close.

What You'll Own

Grow high-value merchant accounts through strategy, execution, and consistent delivery against placement targets

Land new merchant partnerships and identify growth opportunities across categories

Understand merchant budgets and constraints; design tailored solutions that unlock real value

Execute campaigns from pitch to results

Manage account operations, troubleshoot issues, and maintain account health

Collaborate with Operations and Marketing to scale campaigns and partnerships

What We're Looking For

Must-have:

3–4 years in ecommerce, affiliate, or fast-paced B2B/sales environments
Proven ability to understand client budgets and craft custom solutions (not just sell standard packages)
Commercial instinct with hustle - self-starter who thrives under pressure and delivers results
Strong communication and analytical skills
Proficiency in English and AI tools to improve workflows