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Posted 2 days ago

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Workplace Experience Intern

Kuala LumpurOn-siteInternship

AI Summary

Coordinates office operations, onboarding and offboarding logistics, employee engagement events, facilities management, and hardware asset tracking for the Malaysia office.

About this role

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About the role

You are the person the office runs through. On Day 1, you are the face a new joiner sees — office tours, swag, workstation ready. When someone leaves, you close the loop — hardware back, access cards collected, IT handed off clean. In between, you run the engagement calendar, keep the office stocked, and make sure the physical environment stays functional.

Concretely :

  • You own onboarding day logistics and offboarding handoffs for every Malaysia office hire;

  • You plan and host the employee engagement calendar — events, campaigns, wellness sessions;

  • You keep the office stocked, the vendors coordinated, and the facilities working; and

  • You maintain the hardware register and act as the local IT liaison for the team.

    • What You'll Own

    1. Employee lifecycle

  • Welcoming new joiners on Day 1 — office tour, swag distribution, and workstation setup;

  • Managing exit logistics, including hardware recovery, access card collection, and prompt IT handoffs.

    • 2. Engagement & culture

  • Planning and hosting company events end to end — townhalls, festive events, team socials, and wellness sessions;

  • Running the engagement calendar alongside the HRBP : coordinating logistics, tracking budgets, and gathering post-event feedback;

  • Managing internal communications on Slack — event announcements, campaign content, and regular team updates.

    • 3. Facilities & workplace operations

  • Keeping the office stocked — managing pantry inventory and daily essentials;

  • Coordinating with vendors, suppliers, maintenance crews, and contractors for day-to-day office upkeep;

  • Acting as the go-to contact for facility issues, resolving them quickly or escalating to the right person;

  • Supporting on-site health, safety, and emergency protocols.

  • Handling the administrative work that keeps the office running — parking season pass, building access card issuance, purchase order raising, permit applications, and similar tasks as they come up.

    • 4. Workplace hardware & asset operations

  • Coordinating hardware issuance for new joiners (laptops and peripherals) and collection at offboarding;

  • Maintaining the hardware asset register — serial numbers, equipment assignments, and return statuses;

  • Acting as the local hardware liaison : meeting room AV setups, light troubleshooting, and IT escalations.

    • What you’ll need

  • Currently pursuing a degree in Human Resources, Psychology, Communications, Business Administration, or a related field;

  • Available for a minimum 6-month internship;

  • Curiosity about AI tools and a habit of finding smarter ways to get things done;

  • Organised enough to track hardware, budgets, and event timelines without things slipping;

  • Clear communicator — in writing and in person, and comfortable adapting your style to the audience;

  • Comfortable with data — able to compile and surface insights from engagement and operations metrics; and

  • Able to juggle competing priorities and stay calm when they collide.

    • Skills

    Budget TrackingData CompilationEngagement MetricsEvent LogisticsFacilities ManagementHardware Asset RegisterIT LiaisonOffboarding LogisticsOnboarding LogisticsPurchase OrderSlackVendor Coordination

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