Student Engagement Intern (Morocco)

Student Engagement Intern (3-Month Internship)

Reports to:
Operations and Recruitment Manager

About Us

Study Now is a leading education consultancy firm dedicated to assisting students in finding the best study opportunities worldwide. We work closely with universities, colleges, and other educational institutions to facilitate student recruitment and admissions. Our mission is to provide personalized support, ensuring students make informed decisions about their academic and career paths.

We are seeking a motivated Student Engagement Internfor a three-month internship at our Morocco Branch. This role offers a unique opportunity to gain hands-on experience in student engagement, application support, and compliance while working closely with our Sales, Marketing, and Operations teams. The intern will be a point ofcontact for students, ensuring they feel supported and informed throughout their journey. You will play a vital role in enhancing student experiences and engagement at various stages of their academic journey.

Mon - Fri

Fully Onsite

Key Responsibilities

1. Marketing, Events & Student Engagement
   
   • Produce and manage a variety of enrichment activities that are engaging and impactful, ensuring they contribute positively to an outstanding student journey.
   • Support the promotion and delivery of effective engagement and recruitment programs to diverse audiences, ensuring collaboration, engagement, and buy-in across all levels.
   • Act as a liaison internally and externally to support the execution of student engagement initiatives.
   • Make introductory phone calls to prospective students, providing them with initial guidance on study options, application procedures, and next steps.
   • Follow up with students who have shown interest but have not yet completed their applications, ensuring they have the necessary support.
   • Invite students to Study Now events, including education fairs, webinars, and school visits, ensuring high attendance.
   • Make reminder calls
     to confirm attendance and answer any event-related questions.
2. CRM & Cross-Departmental Support
   • Utilize the Customer Relationship Management (CRM) system (Monday.com) to monitor and support the activities of the Education Counsellors and Visa Compliance department.
   • Generate daily and weekly reports, extracting necessary data from the sales, admissions, and visa compliance departments for submission to the Country Manager.
   • Maintain accurate records of student engagement activities and use the data to evaluate program effectiveness.
   • Track and manage student leads requiring support, including those contacted, attempted to contact, and awaiting document submission.
3. Student Retention, Visa Monitoring & Enrolment
   • Work on student retention by monitoring visa stages and enrolment procedures.
   • Ensure international students comply with visa regulations and assist them with the necessary documentation and processes.
   • Stay informed on changes in immigration policies and provide updated guidance to students.
4. School & College Relationship Management
   • Create, enhance, and maintain strategic relationships with targeted schools and colleges, both locally and nationally.
   • Support school outreach initiatives and represent the organization during relevant external engagements.
5. Sales & Performance Support
   • Support teams in achieving their sales targets by ensuring access to accurate data, timely reporting, and relevant resources.
   • Collaborate across departments to improve workflows and address any process bottlenecks.
6. Outreach & Public Speaking
   • Collaborate with the Business Development Manager to deliver engaging presentations to various audiences, including prospective students, parents/carers, teachers, and current students.
   • Use online channels, social media, and in-person events to increase student applications, improve conversion rates, and enhance retention.
7. Student Communication & Support Services
   • Provide clear information to students about academic policies, support services, and campus resources.
   • Maintain ongoing communication with students across multiple channels to keep them informed and supported.
   • Assist students in completing applications, guide them on documentation, and respond to inquiries related to the admissions process.
8. Follow-Up & Partner Coordination
   • Maintain consistent communication with partner universities to track application progress and ensure a seamless admissions process.
9. Referral & Incentive Program Oversight
   • Manage referral bonus programs for both agents and students, ensuring accurate recordkeeping and timely disbursement of rewards.
10. Financial Verification & Compliance

• Handle the verification of financial documents to confirm proof of funds and ensure compliance with institutional admission requirements.

11. Feedback & Continuous Improvement

• Collect and analyze student feedback to assess the quality of engagement and service delivery.
• Conduct surveys and assessments to gauge satisfaction and identify areas for improvement.

12. Industry Awareness & Professional Development

• Stay current on trends and best practices in student engagement and international education.
• Actively engage in professional development to enhance skills relevant to the role.

Ad-hoc Responsibilities

• • Participate in internal operations and provide support to the organization as needed.