Supervisor, Catering

As a valuable member of the Catering team, you will be responsible for delivering championship fan service and event execution to guests and clients during a variety of corporate and social events.

• Oversee catering events and a la carte service, depending on business needs.

• Prepare and organize setup outlines, production sheets, and seating plans.

• Ensure pre- and post-service tasks are completed and staff are assigned sections and duties.

• Lead expedition of BEOs, liaising with the kitchen and client/food to the dining room.

• Ensure order discrepancies are quickly resolved in a calm and professional manner.

• Supervise the floor during the event/during service; respond to client & guest concerns.

• Ensure closing duties are completed with attention to detail.

• Document service issues and resolutions.

• Produces post-event evaluation reports, including financial data entry and overall analysis.

• Attend BEO Meetings, stay informed of updates via the change log.

• Lead by example and provide ongoing coaching/training / motivation to staff.

• Assist with other administrative functions, including employee performance reviews.

• Adhere to MLSE service standards and policies.

• Follow all MLSE Health & Safety policies and procedures.

• Work in compliance with the provisions of the Occupational Health & Safety Act.

• Perform other duties as required.

QUALIFICATIONS

• 2+ years of event experience, catering/banquet preferred.

• Must be available to work evenings, weekends, and holidays as required.

• Smart Serve certification required.

• Deep understanding and practical knowledge of restaurant business principles and service etiquette.

• Strong organizational skills.

• Effective team management experience.

• A dedicated approach toward day-to-day activities and shifting demands.

• Comprehensive knowledge of food and wine.

• Competent with POS (Point of Sales).

• An aptitude for identifying and assessing details.

• Exceptional interpersonal and communication skills.

• Shown to perform well under pressure; handle multiple priorities at a time.

• Work in compliance with the provisions of the Occupational Health & Safety Act.

• An ongoing awareness and responsiveness to client satisfaction.