Supervisor, Global Operations

JOBSUMMARY:

Globaloperationssupervisorsareleadersinchargeofanorganization'sprocessesandoperationsspanningseveral countries. This person directs a portfolio of projects and smaller business units in alignment withthe businessstrategies of the parent organization.

EssentialFunctions:

• InterfacewithCustomsBroker,ImporterandCustomerforImportShipments.

• Updating SpecialTrackingandAccountingReportsforCustomers.

• Ensuredispatchisawareofanyspecialinstructions/cutoffs.

• BookairshipmentswithPilotGatewayteams.

• ConfirmingKnownshipperviaKSMSforairshipments.

• Bookoceanshipment with co-loaderandoceancarriers.

• ProcessDGshipmentsincludingchecklist. WhatisDG.

• FilingofAES.

• Accuratelycompleteentryofpickup/quoteinformationintoNavigator.

• Tracking andtracingofshipments.

• Communicatingtointernal/externalcustomersandsalesregardingissues.

• Update/notatetrackingmilestones.

• Researchofshipmentsforcorporaterequests/reports.

• Researchofshipmentsforaccountingrequests/reports.

• Billing:closingoutofshipmentstimely.

• Printing daily, researching,and responding timely.

• Timelyinvoicingandclosingoutofshipments.

• Recommendanddevelopnewpolicies/procedures.

• Complete,submitandreviewpersonnelissuestimely,includingbutnotlimitedto;annualreviews,required disciplinary actions, punctuation, and keeping current on required training.

• TrainingofnewemployeesaccordingtoPilot'sstandards,procedures,andgoals.

• Abilitytofacilitateprogressivechange,having a good relationshipwithotheremployees,followingdirection,andcontinuallyimproving.

• Maintain operation by initiating,coordinating,and enforcing program, operational, and personnel policies and procedures.

• Maintainaworkingknowledgeofallemergencypoliciesandregulations.

• Flexibleworkhours/scheduleincludingweekends/holidays.

• Mustbeavailable24/7accessibilityviaphone.

SKILLS/COMPETENCIES:

• ClearunderstandingTSAregulations.

• Abilitytoworkindependentlyusingsoundjudgmentwhileworkinginateam-orientedenvironment.

• Mustbeabletocalculatechargeableweightandvolumeforallshipments.

• Understands business needs, including how data is used and managed across different functional areas toprovide unified consistent data solutions.

• MustbeproficientinMicrosoftOffice.

• CustomerServiceoriented.

• Superiorcommunicationandanalyticalthinking.

• Knowledgeoffederal,state,andlocallegislation.

• Strongexperiencewithmanagingbudgets.

• Proficiencywithstatisticsanddatasetanalytics.

• Musthaveexcellenttimemanagementskills.

• Abilitytoworkindependentlywithminimalsupervision.

• Adaptabletoclientandorganizationalchange.

EDUCATION:

• BachelorsinLogistics,Business,Economics,Aviation,Mathematics,are aplus(3+yearsof experienceinlieuofdegree).

• HighSchoolDiplomaorequivalentrequired.

• MusthaveDangerousGoodscertification.

​EXPERIENCE:

• 3+yearsdispatchingexperience.

• 3+yearsImport/Exportexperience.

• 3+yearsof leadershipexperience.

• Musthaveknowledgeofworkingwithairandoceancarriers.

• Must have knowledge of POA, customs brokerage regulations, DO, ISFmust have DG certification to handle DG shipments.

• Musthaveknowledgeofairlineregulations,example,oversize,banding.

PHYSICALREQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionallystand,walk,use hands,stoop,bend,andreach.ExtensiveuseofaphoneandaPC isrequired.Position may requireworkingremotely at times.

WORKENVIRONMENT&ADDITIONALREQUIREMENTS:

The above informationinthis description has been designed to indicate the general nature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensiveinventoryofallduties,responsibilitiesandqualificationsrequiredofemployeesassignedtothisjob. Individualsmayperformotherdutiesasassignedincludingworkinotherareastocover absencesorreliefto equalize peak work periods or otherwise balance the workload.