Posted 3 months ago
Support Engineer
AI Summary
A Support Engineer responds to user calls, emails, and web tickets, providing first-level technical support for desktops, peripherals, and office automation products, logging incidents and service requests, and escalating high-severity issues.
About this role
Support Engineer
CMS IT SERVICES
· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
Explore related jobs
More jobs at Bringle Excellence
Similar Desktops jobs
Jobs in Navi Mumbai
Contracts & Procurement Engineer | Navi MumbaiHudson Manpower · Navi Mumbai, Mahārāshtra- Implementation Analyst (IT Analyst)THE DOW CHEMICAL COMPANY · Navi Mumbai (IND)
- Lead TS&D Specialist – Flexible PackagingTHE DOW CHEMICAL COMPANY · Navi Mumbai (IND)
- Financial ControllerTorqcommodities · Navi Mumbai, Maharashtra
- Accounts Manager - EPC Industry | Finance & AccountsWeekday AI · Navi Mumbai, Maharashtra
- ISC Improvement LeaderTHE DOW CHEMICAL COMPANY · Navi Mumbai (IND)
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.