Support Representative

We’re looking for a motivated individual to take on the role of Support Representative at Activehours. This is a great entry-level opportunity to join a startup early on and grow with the company. This role spans across customer support, operations, and product.

Qualifications

Specific responsibilities include:
* Expediting and troubleshooting customer transactions
* Engaging with customers through email and phone calls
* Identifying customer needs or problems and designing solutions

Desired Skills and Experience:
* Ability to work hard in a fast-paced environment and solve problems independently
* Experience with Excel and ability to learn new computer systems
* Exceptional written and verbal communication skills
* Experience at a startup, in customer service, or in retail is a plus!

Additional Information

At Activehours, you will:
* Work with a small, agile, and talented group of people chasing an underserved market.
* Build an awesome product, amazing customer experience, and vibrant brand.
* Enjoy benefits such as health, dental, and vision plans for individuals and dependents, competitive salary, and flexible vacation.

Press from the past two months:

• http://www.buzzfeed.com/carolineodonovan/the-end-of-payday-how-activehours-is-giving-freelancers-more#
• http://www.thefeed.us/gadgets/apps-wish-thought-first/
• http://roadwarriorvoices.com/2015/06/02/startup-allows-lyft-drivers-and-other-hourly-workers-to-get-paid-sooner/
• http://www.washingtonpost.com/blogs/wonkblog/wp/2015/06/15/workers-in-america-have-problems-meet-the-technologies-trying-to-solve-them/
• http://socialracemedia.com/activehours-app-waiting-for-paychecks-is-a-thing-of-the-past/
• http://www.forbes.com/sites/elainepofeldt/2015/05/31/startup-aims-to-free-lyft-drivers-and-hourly-workers-from-cash-flow-crunch/