Support Services Associate

Come Join Us!

• 11 Paid Holidays

• Up to 17 days PTO first year - start earning day one, 22 days off in year two

• No work on Sundays - Facility Closed

• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

• 401K Matching $1 to $1 up to 6% annually

• Tuition reimbursement for ASE Certifications

• State of the art equipment and facilities with consistent car count

• A free AAA Membership and numerous employee discounts

• Trusted Brand for over 120 years with 60 Million+ members in North America

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Responsibilities:

• Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle

• Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns

• Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

• Answer phones when necessary

• Assist with invoicing and processing payments when necessary

• Other duties as assigned by manager

• Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

• Effective organization, interpersonal and negotiation skills

• Ability to work scheduled hours as necessitated by business need

• Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

• Member service focus

Education & Experience/ Licenses & Certifications

• High School diploma or equivalent certification (GED)

• Two years’ experience in retail/sales/service industry required

• Valid driver license and acceptable driving record

Work Environment/Physical Requirements

• Ability to lift and or carry up to 40lbs

• Sitting, standing, bending, kneeling, pushing, reaching, lifting

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