Support Staff - Family Support Services

Overview

Racker is seeking a compassionate and organized Support Staff member to join our Family Support Services (FSS) team in Cortland. This position plays a key role in ensuring our services are welcoming, accessible, and helpful to individuals supported through OPWDD, as well as their families, caregivers, and staff.In this role, you will work collaboratively across several FSS programs, including the Lending Libraries, Family Reimbursement, and Service Access. This role is well-suited for someone who is:

• Highly organized: able to keep systems, spaces, and records in order
• Personable and welcoming: enjoys interacting with families, individuals, volunteers, and community partners
• A self-starter: comfortable working independently, anticipating needs, and taking initiative to keep services running smoothly

About the Programs You Will Support: Lending LibrariesRacker’s Lending Libraries help individuals of all ages explore and borrow sensory tools and adaptive items tailored to their needs. We operate library spaces in three locations with open hours, and we also offer inter-site deliveries and occasional home deliveries. Support Staff help open and maintain the library spaces, welcome visitors, and uphold a safe, organized, and accessible environment. As well as create and host a variety of trainings and activities geared towards individuals with developmental disabilities and their families. Family ReimbursementThis program helps Cortland County families by assisting families in understanding available statewide grant funding and helping them navigate allowable expenses, required documentation, and timelines. Provide guidance on completing applications, gathering receipts/invoices, and submitting materials to ensure families can access funds intended to offset costs related to their child’s or family member’s developmental disability. This role will also help maintain organized tracking systems to ensure accuracy and timely submission of reimbursement requests. Service AccessThis service offers guidance to help individuals and families understand and move through OPWDD’s “Front Door” process. This includes providing information on eligibility steps, helping gather required documents (such as evaluations, medical forms, and proof of disability), explaining what to expect during each stage, and offering follow-up support. In this role, staff will work collaboratively with families and regional OPWDD contacts to ensure communication is clear and that families feel supported as they pursue eligibility approval and connections to services.

Location: Cortland, NY

Schedule: 27.5 hours/week: primarily evenings and weekends

Starting Pay: $20.00/hour

Benefits: Eligible

Responsibilities

• Ensure services are delivered with a strong customer-service focus while interacting with individuals, families, and other service providers who come to Racker for support
• Oversee the daily conditions of the Lending Libraries to ensure the program is available, organized, safe, and accessible for all.
• Maintain the quality and care of FSS inventory, including inspecting, sanitizing, organizing, and tracking sensory items and materials
• Design and facilitate a variety of weekly programs offered through the Lending Library, focusing on inclusive and engaging activities that support learning, creativity, and community connection.
• Collaborate with all Racker programming to welcome participants and connect them to Family Support Services
• Assisting families in understanding statewide grant funding options, navigating allowable expenses, and gathering required documentation.
• Help families complete funding applications, organize receipts, and submit materials to ensure timely and accurate access to funding that offsets costs related to developmental disabilities.
• Provide guidance on eligibility steps by helping families gather necessary documents, and offer clear communication about what to expect throughout the process.
• Staff will conduct outreach to new and existing FSS families to share information about program offerings, assess current support needs, and connect families with appropriate services and educational opportunities.
• Complete required service documentation

Qualifications

• High School diploma or GED
• Ability to meet Racker’s approved driver criteria

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