System Administrator

• Operating Systems: Windows, macOS, and basic Linux troubleshooting.

• Enterprise Applications: Hands-on experience managing and supporting Office 365, Active Directory, and enterprise collaboration tools (e.g., Teams, SharePoint, Zoom, VPN solutions, etc.).

• SCCM: Experience with deploying, managing, and troubleshooting SCCM for software distribution, patch management, and OS imaging.

• WSUS: Proficiency in configuring and managing WSUS for Windows updates.

• Citrix: Experience in supporting and managing Citrix environments (VDI, virtual applications, remote access solutions).

• Scripting: Proficiency in PowerShell, Bash, or other scripting languages for automation and administration.

• Project Management: Ability to manage IT projects, coordinate cross-functional teams, and oversee IT implementations.

• Networking: Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN troubleshooting.

• IT Security: Understanding of endpoint security, antivirus software, multi-factor authentication (MFA), and access control policies.

• Helpdesk & ITSM Tools: Experience using ticketing systems

• IT Asset & Software Management: Knowledge of IT asset tracking, software licensing, and patch management best practices.

• Knowledge of cloud services (Azure, AWS, or Google Workspace).

• Knowledge of Windows 10 / WIN 11, Office 365, active directory, video conferencing,

• Familiarity with Problem Troubleshooting Techniques & Implementation of Automated Trouble Ticketing

Requirements

• Bachelor’s degree in computer science

• Minimum 3) Years of Professional Experience.

• Certifications MS- Endpoint Administrator Associate, Azure Fundamentals, Microsoft 365 are preferred.

• Knowledge of current technological developments/trends in area of expertise.

• Customer Service Oriented Personality.

• Ability to resolve customer complaints and concerns, and work under pressure. Ability to

• SCCM: Experience.

• WSUS: Experience

• Citrix: Experience

• communicate effectively, both orally and in writing English/Arabic

• Familiarity with Agile or ITIL methodologies.

• PMP (Project Management Professional), or ITIL Foundation are a plus...