Posted 3 months ago
System Support Officer
AI Summary
A System Support Officer assists users with basic system access, setup, and navigation; supports onboarding and offboarding via ticket-driven user management; logs and tracks system issues and requests, performs basic troubleshooting, and escalates unresolved issues.
About this role
Responsibilities
- Assist users with basic system access, setup, and navigation
- Support staff onboarding and offboarding (user setup, updates, removals via ticket)
- Log, track, and follow up on system issues and user requests
- Perform basic troubleshooting and escalate unresolved issues
Requirements
- Minimum of 5 CSEC subjects, including Mathematics and English
- Strong attention to detail and willingness to follow procedures
- Good communication and customer support skills
Skills
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.