Posted 3 months ago
System Support Officer
HoustonOn-siteFull-time
AI Summary
A System Support Officer assists users with basic system access, setup, and navigation; supports onboarding and offboarding by logging and tracking user requests and system issues; performs basic troubleshooting and escalates unresolved issues.
About this role
Responsibilities:
- Assist users with basic system access, setup, and navigation.
- Support staff onboarding and offboarding (user setup, updates, removals via ticket)
- Log, track, and follow up on system issues and user requests.
- Perform basic troubleshooting and escalate unresolved issues.
Requirements:
- Minimum of 5 CSEC subjects, including Mathematics and English.
- Strong attention to detail and willingness to follow procedures.
- Good communication and customer support skills.
Skills
Basic TroubleshootingCSECCustomer SupportIssue TrackingMicrosoft OfficeOnboarding/offboarding ProcessesTicketing SystemsUser Access Management
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.