Talent Acquisition Coordinator

RECRUITMENT ADMINISTRATION & COORDINATION

• Manage the recruitment administration process for high volume vacancies across all brands.

• Review and approve recruitment requisitions in accordance with agreed recruitment processes and approval requirements.

• Ensure requisitions contain the required information before progressing recruitment activity.

• Create and post job advertisements across approved advertising platforms.

• Ensure job advertisements are accurate, appropriately branded and aligned with approved position descriptions.

• Monitor active, closing and expired job advertisements and take appropriate action to ensure vacancies remain live and visible for the required recruitment period.

• Maintain accurate candidate and vacancy records within JobAdder.

• Update candidate statuses throughout the recruitment process, including unsuccessful, shortlisted, interview, resume submitted and other relevant stages.

• Ensure recruitment activity and candidate records are completed accurately and within agreed timeframes.

CANDIDATE SCREENING & MANAGEMENT

• Assist with the initial screening of applications against agreed recruitment criteria.

• Review candidate resumes and applications and identify candidates suitable for progression.

• Progress suitable candidates through the agreed recruitment workflow.

• Actively communicate with candidates throughout the recruitment process and ensure they are kept informed of next steps and engaged throughout the process.

• Advise candidates of the outcome of their application in a timely and professional manner.

• Respond to candidate queries and escalate more complex queries to the appropriate Talent Team member.

• Ensure candidates receive a consistent and positive recruitment experience regardless of brand, location or role.

• Monitor candidate activity and proactively follow up outstanding actions to prevent delays in the recruitment process.

RECRUITMENT OPEN DAYS & HIGH-VOLUME CAMPAIGNS

• Coordinate recruitment Open Days and other high-volume retail recruitment initiatives.

• Support the Talent Team with candidate invitations, attendance tracking, interview scheduling and candidate communications.

• Maintain accurate Open Day and recruitment campaign trackers.

• Assist with candidate shortlisting and scheduling for high-volume recruitment campaigns.

• Support the coordination of recruitment activity across multiple locations and brands during peak periods, including Christmas Casual recruitment.

PRE-EMPLOYMENT CHECKS

• Coordinate and complete reference checks in accordance with Brandbank Group processes.

• Conduct employment verification checks where required.

• Request and follow up required candidate documentation, including passports, visas and evidence of work rights.

• Ensure required documentation is received, recorded and appropriately escalated where outstanding.

• Monitor pre-employment requirements and follow up candidates to ensure checks are completed within required timeframes.

• Escalate any concerns or exceptions to the appropriate Talent Team or HR representative.

SERVICE LEVELS & PROCESS MANAGEMENT

• Manage candidates through the recruitment process to ensure agreed Service Level Agreements (SLAs) are consistently achieved.

• Monitor recruitment workflows and identify vacancies or candidates at risk of exceeding agreed timeframes.

• Proactively follow up Hiring Managers and Talent Team members where actions are outstanding.

• Escalate recruitment delays, candidate risks or process issues where required.

• Ensure recruitment processes are consistently applied across all brands and countries.

• Identify opportunities to improve recruitment administration, efficiency and candidate experience.

REPORTING & DATA

• Maintain accurate recruitment data and reporting within JobAdder and other relevant systems.

• Prepare regular recruitment reports and updates on vacancy activity, candidate progress and recruitment outcomes.

• Monitor key recruitment metrics including vacancies, applications, candidate progression, timeframes and SLA performance.

• Maintain accurate recruitment trackers and campaign reports as required.

• Identify trends, issues or recruitment bottlenecks and escalate these to the Talent Acquisition Manager.

• Support the Talent Team with data and reporting for regular recruitment reviews and business updates.

WORK HEALTH & SAFETY

• Demonstrate positive safety behaviours by cooperating and adhering to any reasonable safety instruction, policy or procedure

• Complete WHS induction and any prescribed WHS training.

• Prevent situations that may cause harm to you or others

• Identify and report hazards

• Maintain and leave a clean and tidy workplace

• Report any team member, customer, contractor or visitor injuries to your manager

Qualifications:

• Diploma or bachelor’s degree in human resources, Business Administration, Business Management or a related discipline is desirable.

Experience:

• Previous experience in recruitment, talent acquisition, recruitment coordination or high-volume hiring within Australia (New Zealand would be advantageous).

• Retail fashion experience

• Proven successful managing high volume vacancies and candidates simultaneously.

• Experience using an Applicant Tracking System (ATS), preferably JobAdder or a similar system.

• Ability to build strong stakeholder relationships

Attributes:

• Strong administrative and organisational skills

• Excellent attention to detail and accuracy

• Strong English speaking and written communication skills

• Confidence in communicating with candidates and internal stakeholders

• Ability to work to deadlines and agreed SLAs

• Strong follow-up skills and a proactive approach to outstanding actions

• Ability to prioritise workload and manage competing deadlines and problem solve

• Strong computer literacy and confidence in learning new systems and processes

• Ability to work independently while operating as part of a geographically dispersed Talent Team

• A strong commitment to candidate experience and service delivery.