Posted 4 months ago

Talent Pool - Customer Success Manager

RemoteHybridFull-time

AI Summary

Third person. Builds and nurtures customer relationships, acting as a trusted partner to guide and support customers, helping them get the most out of dLocal’s payments solutions.

About this role

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

This is a Talent Pool for you to show your interest in being part of the Customer Success Team at dLocal as a Customer Success Manager. As soon as we have the right position for you, we will contact you!

What skills do I need?

Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.

Fluent in written and verbal English.

Customer Success experience (B2B preferred).

Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.

Experience in payments - Huge advantage.

Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

Ability to travel.

Team spirit and proactive behavior.