Team Lead- Foreclosure & Default Operations

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, elevate team performance, and drive operational excellence. In this role, you will act as a primary resource for your team—providing guidance, hands-on training, and daily support—while ensuring strict compliance with client, investor, and regulatory guidelines.

If you have a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoy coaching others, solving complex problems, and maintaining high standards in a fast-paced setting, we would love to hear from you.

What You'll Do

As a Team Lead, you will balance operational oversight with mentorship, ensuring your team hits its goals while maintaining top-tier quality standards.

• Workflow & Operations Management: Manage and prioritize daily team workflows to ensure tasks are completed accurately and on schedule against strict deadlines.
• Quality Assurance & Compliance: Conduct routine quality checks to guarantee accuracy, maintain alignment with client scorecards, and meet internal expectations.
• Coaching & Team Support: Serve as the first point of contact for escalations, questions, and daily coaching, actively fostering professional growth and performance improvement.
• Training & Onboarding: Assist with new-hire onboarding, ongoing training, and the smooth rollout of new departmental procedures.
• Reporting & Audits: Support internal audits, client data requests, scorecard rebuttals, reporting initiatives, and special projects.
• Process Improvement: Spot workflow bottlenecks, share data-driven recommendations with leadership, and help implement process enhancements.
• Hands-On Production Support: Maintain a small individual file portfolio and pitch in directly during peak volume periods or staffing gaps.

Required Qualifications

• 2 to 3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations (including 1+ year in a leadership, senior, or supervisory capacity).
• Solid understanding of mortgage default servicing and legal workflows.
• Proven ability to manage high-volume workflows, mentor peers, and analyze performance metrics.
• Technical proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with legal case management platforms (e.g., Perfect Practice).
• Exceptional problem-solving, decision-making, communication, and organizational skills.

Core Competencies & Work Style

• A collaborative leadership approach focused on empowering others.
• An unwavering commitment to precision, accuracy, and operational excellence.
• The ability to seamlessly balance individual casework with broader team objectives.
• Adaptability to changing business priorities and a proactive mindset toward problem-solving.

Physical Requirements

• Ability to work at a desk and computer for extended periods.
• Visual acuity to review detailed legal documents and electronic records.
• Effective communication skills in person, via phone, and across digital platforms.
• Manual dexterity to operate standard office equipment (computers, scanners, copiers).
• Mobility to move throughout the office and occasionally lift up to 20 pounds.

What We Offer

• A collaborative, supportive, and dynamic work environment
• The chance to lead, mentor, and shape a growing team
• Clear pathways for professional growth and career advancement
• Competitive compensation and a comprehensive benefits package (including medical, dental, vision, PTO, and 401(k) with match)

Ready to take the next step? Apply today!

Diaz Anselmo & Associates P.A. is an Equal Opportunity Employer.