Team Leader

Key Responsibilities

• The achievement of the team’s targets and operational measures
• Delivery of a quality service
• Client service compliance
• Review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
• Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements
• Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
• The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary. In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims. The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

Skills, Knowledge & Expertise

• Highly developed knowledge of processes, systems and procedures
• Strong technical knowledge of Motor claims
• Excellent analytical and problem solving skills
• Excellent understanding of client protocols
• Excellent communication skills
• Ability to utilise interpersonal skills to influence and negotiate
• Excellent organisational skills
• Able to initiate and maintain business relationships
• Shows commercial awareness in understanding of the market and industry
• Demonstrates a passion for the business and their role
• Demonstrates an understanding of business development strategies and a willingness to support