Technical Account Manager

About us

Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents. If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion. We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets.

The Role

The Technical Account Manager will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved efficiently to ensure a first class customer experience.

What you'll be doing

• Partner & Relationship Management: Manage end-to-end technical relationships with 1st and 2nd tier partners, partnering with internal Product, Ops and Commercial teams to drive delivery and build productive, long-term partnerships.
• Technical Escalations & Resolution: Take full ownership of technical escalations, identifying and resolving issues to ensure seamless partner operations.
• Strategic Product Growth: Champion our partners needs while collaborating with product and development teams, using technical rationale to influence roadmaps and resolve bottlenecks.
• Product Expertise: Become a trusted expert with our APIs and products of the product suite and APIs to provide expert support and strategic advice.
• Workflow Optimization: Streamline technical workflows and coordinate across departments to implement improvements and execute new initiatives.
• Resource Creation: Create clear, concise communication resources tailored to partner needs and technical comprehension.
• Workflow Optimization: Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals

About you

• Experience: Proven background in software development or engineering.
• Technical Knowledge: Skilled in Java with a strong understanding of system architecture and technical integrations.
• Communication & Customer Focus: Excellent written and verbal communication skills, with the ability to translate complex technology specifications for a diverse range of stakeholders
• Self-Management: Proactive self-starter capable of managing multiple priorities and delivering results in a fast-paced environment.
• Problem Solving: Strong analytical skills with a focus on finding creative, efficient technical solutions.
• Industry Knowledge: Experience in the travel or tech industry is highly preferred.
• Professional Background: Experience in customer-facing technical roles or a strong desire to transition into account management.
• Professional Background: Customer facing experience would be ideal or a strong desire to move into a more customer focused role.

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