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WalkMe

Posted 15 months ago

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Technical Architect II

RaleighHybridFull-time

AI Summary

Advises customers on WalkMe infrastructure, deployment, and integration; leads onboarding and acts as the principal technical liaison between accounts, product, and support teams.

About this role

Industry leader? Well, how about an industry creator?!
WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe’s Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe. As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe.

What You'll Own

  • Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
  • Provide expert guidance on software deployment best practices to optimize system performance and reliability.
  • Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
  • Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
  • Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
  • Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
  • Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
  • Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

    • What You Need to Succeed

  • Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
  • Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
  • Ability to solve open-ended problems in unstructured environments.
  • Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
  • Experience building applications with JavaScript and APIs.
  • Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
  • 4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience.
  • Experience in the Digital Adoption space is preferred.

    • What Sets Us Apart

  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
  • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

    • Skills

    APIsCloud Delivery ModelsDatabasesIdentity Access ManagementIdentity Provider IntegrationIT DeploymentJavaScriptNetworkingOAuthProject ManagementSaaS ArchitectureSAMLServers

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