Technical Contact Centre Agent

Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad!

We're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.

Key Responsibilities:

• Be the frontline tech hero: Resolve technical inquiries and sharing your tech wisdom;

• Simplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;

• Process with precision: Master the art of handling customer concerns with ease;

• Document like a pro: Keep detailed records of your tech support adventures;

• Hit your marks: Achieve and exceed tech-tastic performance metrics;

• Stay sharp: Keep up with the latest telecommunications trends.

Requirements

• A passion for all things tech;

• Exceptional communication skills;

• Ability to translate tech jargon into plain Maltese and English;

• Comfortable with basic computer skills and navigating software tools;

• A knack for teamwork and the ability to work independently;

• A desire to embrace a fast-paced tech-savvy environment;

• Previous customer service experience is a plus, but enthusiasm is essential.

What we promise:

• Competitive salary with additional bonuses based on departmental objectives;

• Hybrid work model to suit your lifestyle;

• Learning & Development programs to ensure continual growth;

• Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company;

• A vibrant and energetic fun-fuelled work environment.