Technical Support Analyst

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.

Technical Support Analyst Job Details

As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.

Technical Support Analyst Assignment Length

6+ months

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

## Qualifications

Technical Support Analyst Mandatory Skills

The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:

Communication Skills:

• Understanding and applying Active Listening
• Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
• Ability to teach complex topics

Networking / Troubleshooting Skills:

• At Least 3 Years of experience
• Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
• Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
• Expertise to troubleshoot or describe common networking and application protocols
• Ability to dissect application issues at the application layer
• Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality

Preferred Requirements:

• McAfee/Intel Security product knowledge is a plus

## Additional Information

All your information will be kept confidential according to EEO guidelines.